TABLE OF CONTENTS
ACKNOWLEDGEMENT
APPROVAL
DEDICATION
LIST
DECLARATION
OF ACRONYMS
.
LIST OF TABLES
TABLE OF CONTENTS
ABSTRACT
CHAPTER ONE 1
GENERAL INTRODUCTION 1
I .0 Introduction
.1 Background of the study
1 .2 Statement of the Problem 3
1 .3 Objectives of the study 4
.3. 1 General Objective 4
1.3.2 Specific Objectives 4
1.4 Research Questions 4
1.5 Scope of the study 4
1.5.1 Subject scope 4
1 .5.2 Geographical Scope s
1.5.3 Time Scope 5
1.6 Significance of the study 5
1 .7 Conceptual frame work 6
CHAPTER TWO 7
LITERATURE REVIEW 7
2.0 Introduction
2.1 Theoretical Review 7
2.1.1 Resource Based View 7
2.2.2 Systems Theory 7
2.2.3 The Principal-Agent Theory (PAT) 8
2.2 Actual Review 9
VII
2.2.1 The Influence of Information Management on Operational Efficiency in a Firm 9
2.2.2 The Relationship between Logistics Management and Firm’s Productivity 10
2.2.3 The Relationship between Relationship Management on Market Performance of a Firm.
14
2.2.4 The Effect of Supply Chain Management on the Performance of Firms 1 5
CHAPTER THREE 17
METHODOLOGY 17
3.0 Introduction 7
3.1 Research Design 17
3.2 Population of the study 17
3.3 Sample Size 17
3.5 Sampling Techniques 18
3.6 Sources of data 18
3.6.1 Primary Data 18
3.6.2 Secondary Data 18
3.7 Data collection Methods and Instruments 18
3.7.1 Interview Guide 19
3.7.2 Questionnaires I~)
3.8 Data Analysis 19
3.9 Data Quality Control 19
3. 10 Research Procedure 20
3.11 Research Ethical Consideration 20
3.12 Limitations of Research 20
CHAPTER FOUR 22
PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS 22
4.0 Introduction 22
4.1 Background information of the respondents 22
4.2The influence of information management on operational efficiency at Nice I-lousing of
Plastics 24
4.3The relationship between logistics managem’ rt a d productivity at Nice llouse of Plastics
27
yin
4.4The impact of relationship management on market performance at Nice House of Plastics
a
CHAPTER FIVE 35
SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS 35
5.0 Introduction 35
5.1 Summary of findings 35
5.1.1 The influence of information management on operational efficiency at Nice Housing of
Plastics
5.1.2 The relationship between logistics management and productivity at Nice House at
Plastics 36
5.1 .3 The impact of relationship management on market performance at Nice House of
Plastics 36
5.2 Conclusions 37
5.3 Recommendations 37
REFERENCES 39
APPENDICES 42
ABSTRACT The study examined the effect of supply chain management on the performance of firms with a case study of Nice House of Plastics. The study aimed at achieving the following specific objectives: to assess the influence of information management on operational efficiency at Nice Housing of Plastics. to examine the relationship between logistics management and productivity at Nice House of Plastics and to assess the impact of relationship management on market performance at Nice House of Plastics. The study employed a cross section design with both qualitative and quantitative approach. The study consisted of 74 respondents where only 63 respondents were selected from the study population. The study used interview guide and questionnaires to collect data. The data collected was edited, corded and interred into SPSS. The data were presented in table forms. The tables included the frequencies and the percentages. The study findings were interpreted and discussed. The study also concludes that information management positively influences the operational efficiency at Nice Housing of Plastics. Further the study concludes that there is a positive relationship between logistics management and productivity at Nice House of Plastics. Lastly the study concludes that supply relationship management positive influence the performance of the companies. The study recommends that the companies should coordinate all outbound logistics related activities for effective integration, the compani~ should pay more attention to these supply chain management practices as they have a significant impact on their financial performance. the companies should also show more commitment towards long-terms strategic and collaborative relationships with their key components suppliers as this ~ould enhance their financial performance in the long run. Information Technology basic courses and SCM short courses for managers of consumer goods manufacturing industry should he made mandatory by the organizations
