ABSTRACT
This project is an attempted to study and analyze The Impact of Training and Development on Staff Efficiency of First Banks Nigeria Plc Kaduna. Hence the objectives of this study is to find the way forward for first bank to improve on the suitable and how to acquired standard training facilities which is pointed out in the introduction of the project. The research method used in the collection of data is the questionnaire. Further more, the data collected is presented simultaneously in tabular form and analysis of finding is also made. Base on the findings it was ascertained that the staff of First Bank are far better in term of skill and management of risk than other banks. It was therefore recommended that First bank should engage the service of professional personnel in handling the activities of staff Development programme as well as encourage less inter interference by the top management with department of Human Resources.
TABLE OF CONTENT
Cover page i
Title page ii
Declaration iii
Approval page iv
Dedication v
Acknowledgement vi
Abstract viii
Table of content ix
CHAPTER ONE (INTRODUCTION)
1.1 Background of the study 1
1.2 Statement of the problem 5
1.3 Objectives of the study 5
1.4 Significance of the study 6
1.5 Research question/hypothesis 7
1.6 Scope of the study 8
1.7 Limitation of the study 8
1.8 Definition of terms 8
CHAPTER TWO (LITERATURE REVIEWS)
2.1 Introduction 11
2.2 History of training in the banking industry 12
2.3 Conceptual definition of training and development 14
2.4 Training needs and job analysis 19
2.5 Objectives of training programmes 22
2.6 Method of evaluating training programmes 24
2.7 Kind or type of training 26
2.8 Types of training techniques 28
2.9 Principle for effective management development 31
2.10 Problem associated with management development 33
CHAPTER THREE
3.1 Introduction 35
3.2 Research design 35
3.3 Area of study 36
3.4 The population of study 36
3.5 Sample and sampling techniques 36
3.6 Instrument of data collection 37
3.7 Validation of the instrument 37
3.8 Reliability of the instrument 38
3.9 Method of data collection 38
3.10 Method of data analysis 38
CHAPTER FOUR
4.1 Introduction 39
4.2 Characteristic of the respondents, sex, age, educational background. 39
4.3 Presentation of data and analysis of tables 40
4.4 Summary of findings 49
4.5 Discussion of the findings
CHAPTER FIVE
5.1 Summary 51
5.2 Conclusion 52
5.3 Recommendation 53
Reference 56
Appendix
