ABSTRACT

This study is on the Role of Communication in Enhancing Productivity in Hamdala Hotel Ltd Kaduna. The objectives of this study is to evaluate ways of improving effective communication. The researcher carried out his research through personal interview, direct and observation. The researcher administered questionnaire for his finding, so as to find out views, feelings, experience and activities of the respondents. The researcher wish to concludes that as a result of effective communication, we observed that workers are very organized on the job assigned to them. The researcher recommend that managers should create an environment in which subordinate can speak up without fear or favour.

TABLE OF CONTENTS

Title Page i

Declaration ii

Approval Page iii

Dedication iv

Acknowledgement v

Abstract vii

Table of Contents

CHAPTER ONE 

INTRODUCTION

1.1 Background of the Study 1

1.2 Statement of the Problem 3

1.3 Objectives of the Study 4

1.4 Significance of the Study 5

1.5 Research Question 5

1.6 Scope of the Study 6

1.7 Limitation of the Study

CHAPTER TWO

LITERATURE REVIEW

2.1 Introduction 9

2.2 Review of Trend or Thought in the Area of Study 9

2.3 Barriers to Effective Communication 15

2.4 Roles and Purpose of Communication 16

2.5 Process of Communication 19

2.6 The Causes of Communication Breakdown in

Organization 26

2.7 Models and Theories Relevant to the Study 34

2.8 Review of Current Literature in Area of Study 40

2.9 Summary

CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Introduction 43

3.2 Research Design 43

3.3 Area of Study 43

3.4 Population of the Study 44

3.5 Sample Size and Sampling Technique 44

3.6 Instruments of Data Collection 45

3.7 Validation of Instrument 46

3.8 Reliability of Instrument 47

3.9 Method of Data Collection 47

3.10 Method of Data Analysis

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1 Introduction 49

4.2 Characteristics of Respondents 49

4.3 Presentation of Data Analysis 52

4.4 Summary of Findings 53

4.5 Discussion of Findings

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1 Introduction 59

5.2 Summary 59

5.3 Conclusion 60

5.4 Recommendations 62

References 65

Appendix I 66

Appendix II 67