ABSTRACT

The major thrust of this work is to arise the role of modern technology in enhancing communication efficiency in Nigeria; a study of Globacom Kaduna; Kaduna state. This work is divided into five chapters, using the survey method, a quantitative tool of data analysis. This work is aimed at knowing what modern technology entails and the various roles to which its plays in enhancing communication efficiency among people and societies. This work also helps Globacom company to know their roles in achieving communication among their various customers, and the need to see how well they were able to meet the needs of their customers through the use of questionnaire that was conducted. Many literary works and concept were reviewed. The questionnaire approach was also employed to ensure that various shades of opinion about the subject of the research were obtained. This therefore is a research work that breaks down the role of modern technology in enhancing communication efficiency with particular reference on Globacom Kaduna, Kaduna state.

TABLE OF CONTENTS

Title Page                                                                                                                    i

Declaration                                                                                                                  ii

Approval page                                                                                                             iii

Dedication                                                                                                                  iv

Acknowledgment                                                                                                       v

Table of Content                                                                                                         vi

Abstract                                                                                                                      viii

List of Tables                                                                                                              ix

CHAPTER ONE

1.0 Introduction                                                                                                         1

1.1 Background of the Study                                                                                                 1

1.2 Statement of Problem                                                                                           2

1.3 Objectives of the study                                                                                         3

1.4 Research Questions                                                                                               3

1.5 Significance of the Study                                                                                                 3

1.6 Justification for study                                                                                           3

1.7 Scope of the study                                                                                                            4

1.8 Limitation of Study                                                                                              4

1.9 Definitions of Terms                                                         `                                  4

CHAPTER TWO

REVIEW OF LITERATURE                                                                                6

2.0 Introduction                                                                                                          6

2.1 Review of concept                                                                                                            6

2.2 Review of related studies                                                                                                 21

2.3 Theoretical frame work                                                                                         22

2.4 summary                                                                                                                23

CHAPTER THREE

RESEARCH METHOD                                                                                          24

3.1 Research Design                                                                                                   24

3.2 Population of Study                                                                                              25

3.3 Sample Size                                                                                                           26

3.4 Sampling Technique                                                                                              26

3.5 instrument for data collection                                                                               26

3.6 Method of Data Collection                                                                                   27

3.7 Method of Data Analysis                                                                                                 27

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS                                                       28

4.1 Introduction                                                                                                          28

4.2 Data presentation and analysis.                                                                            28

4.3 Discussion of Findings                                                                                         34

 CHAPTER FIVE

5.1 Introduction                                                                                                          38

5.2 Summary of Findings                                                                                           38

5.3 Conclusion                                                                                                            39

5.4 Recommendation                                                                                                  39

References                                                                                                                  40

Appendix                                                                                                                    42

Questionnaire                                                                                                              43