THE EFFECT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PERFORMANCE
(A CASE STUDY OF NIGERIAN BOTTLING COMPANY LTD, BENIN CITY)
ABSTRACT
This study is on training and development on employees performance in Nigerian Bottling Company Ltd, Edo state, Nigeria. This study sought to determine how training and development enhances the performance of employees, also to discover if all the employees in NBC are trained, the kind of training method adopted and how effective is the training for any company. Chapter one started with the background to the study, statement of the problem, objectives of the study, scope of the study, limitation of the study  and historical background of the case study. Chapter two embodied the literature review which had it’s sub themes as;  Concept of training and development, types of training and development, problems training and development can solve in an organization, training and development in Nigerian organizations, employee job performance, determinants/measurements of employee job performance, training and workplace performance and theoretical framework. Chapter three contains the methodology used in the study, it includes the research design, population and sampling techniques, operationalization and measurement of variables, the research instrument, sources of data and method of analysis. Data presentation, analyses and interpretation was presented in chapter four using descriptive statistics such as percentage and frequencies, also Statistical Package for the Social Sciences (SPSS) version 22 program was also used to analyze the data. While chapter five presents the summary of findings, conclusion and recommendations.
TABLE OF CONTENTS      
CHAPTER ONE: INTRODUCTION
  Background To The Study    
1.2.  Statement  Of The  Problem
  Objectives Of The Study        
1.4  Significance Of The Study    
1.5  Scope Of The Study    
   Limitation Of The Study
1.7   Historical Background Of The Case Study    
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction    -    -
2.2 Concept of Training and Development    -
2.2.1 Nature of Training and Development    -
2.2.2 Benefits of Training and Development  to employees and organizations-
2.2.3 Function of Training and Development    -    
2.2.4 Objectives of Training and Development    -
2.3 Types of Training and Development    -    
2.3.1 Behavioural or on-the-job    -    
2.3.2 Cognitive or off-the-job    -    -    -    -    
2.3.3 Other types of Training    -    -    -    
2.3.4 Method of Development    -    -
2.3.5 Approaches to Training    -    -    -
2.4 Problems Training and Development can solve in organizations    -    
2.4.1 Factors influencing Development and Training
2.4.2 Design structure of Effective Training    -
2.5 Training and Development in Nigerian Organizations    -    -
2.6 Employee Job Performance    -    -
2.7 Determinants/ Measurements of Employee Job Performance
2..7.1 Compensation and Training    -    -
2.7.2 Job involvement and Training    -    
2.7.3 Feedback and Training    -
2.8 Training and Workplace Performance    -
2.8.1 Empirical Review of the Relationship between Training, Development and  Organization performance    -    -
2.9 Theoretical Framework    -    
CHAPTER THREE: METHODOLOGY
3.1 Introduction    -    -    -    
3.2 Research Design    -    -    -    -
3.3 Population and Sampling techniques    -    -    
3.4 Operationalization and Measurement of Variables    
3.5  The Research Instrument    -    -    -    -
3.6 Sources of Data    -    -    -    -    -
3.7 Methods of Data Analysis    -    -    -    
CHAPTER FOUR: DATA PRESENTATION, ANALYSES AND INTERPRETATIONS
4.1 Introduction    -    -    -    -    
4.2 Response Rate    -    -    -    -    -    
4.3 Personal Detail of Respondents    -    -
4.4 Presentation and analyses of Data    -    -    
4.5 Mean Index of Training activities, employees and organizational Performance
4.6 Discussion of Findings    -    
CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 Introduction    -    -    -    -
5.2 Summary of Findings    -    -    
5.3 Conclusion    -    -    -    -
5.4 Recommendations    -    -    -    -
5.4.1 Managerial Implications    -    -
5.4.2 Suggestion for further Study    -    -    -
BIBLIOGRAPHY    -    -    -    -    
APPENDIX 1    -    -    -    -    -
LIST OF TABLES
Table 4.1: Response Rate    -    
Table 4.2: Personal detail of respondents
Table 4.3: Awareness of training and development policy of NBC    -
Table 4.4: Training and Development and Employees Performance    -
Table 4.5: Factors that influence the decision in carrying out employee training    
Table 4.6 below shows if the employees in the company have receive training-    
Table 4.7: Type of training received    -    
Table 4.8: Basis on which employees get trained    -    
Table 4.8: Type of training method participated in    -    
Table 4.9: Category of employees training and development target at    
Table 4.10: Mean Index of Training Activities and Organizational Performance-
CHAPTER ONE
INTRODUCTION
  Background To The Study
    The beverage industry has to a large extent  contributed to our economic development, in which the Nigerian Bottling Company Ltd a member of Coca-Cola Hellenic group is one of the leading players among others and their aim is to maximize profit and produce quality products to meet customers need.
    In today’s highly competitive and ever changing environment, if organizations are to survive, if they are to retain the market or gain a larger  share of the market, then they must be able to equip employees with  the right kind of training and develop  them in other  for them to give  their  best and exceed their competitors.
    Management is active not theoretical. It is about changing behaviour and making things happen. Management focuses on getting people developed, joining effort with them, hence, to extend an action to objectives and accomplishing results. Indeed, all the study done into how managers spend their time shows that they are creatures of the moment, constantly immersed in the nitty-gritty of making things happen. (Mullins 2010)
     Training and development is very important for an organization to compete with  this challenging and changing world. Training and development is directly related to employees but it ultimate  effect  goes  to the organization. The importance of training  cannot be over-emphasized because  it increases the efficiency  and effectiveness of both employees  and the organization. Training is important to enhance the capabilities of employees. Training has impact on the return on investment.
      The knowledge, skills and abilities that are required of employees, to perform well on the job, requires effective training programs that may also affect employees motivation and commitment. (Meyer & Allen 1991).
    Employee is a blood stream of any business and training is a necessity in the work place. The achievement or failure of the organization depends  on its employees' performance. Therefore, top management  should  invest in training  and development  of employees to improve  their performance.
1.2.      Statement  of the  Problem
It is obviously true that training improves skills, knowledge and ultimately workers performance and productivity in organizations. (Cole 2002).
Most organizations in Nigeria especially  the private sector engage in training of staff and have department in charge of training. The Nigerian Bottling  Company Ltd is one of such organizations that has been practicing training. However, it appears training in Nigerian Bottling Company is haphazard and several of the employees have not qualified for any form of training nor is there any planned procedure of staff development.
  Objectives Of The Study
General objective
To examine the impact of job training on employees performance in beverage industry.
Specific objectives
To ascertain  if NBC trains their employees to improve their performance.
To discover if NBC trains all the employees in the company.
To inquire how effective employee training and development is, for any company.
To ascertain how technological change affect the performance of employees in NBC.
RESEARCH QUESTIONS
What relationship does job training have on employees performance in Nigerian Bottling Company Ltd (NBC)?
What effects do the employee training  and development has for the company ?
How will technological change affect the activities and performance of employees in Nigerian Bottling Company Ltd.
What kind of employees do NBC trains?
1.4  Significanceof the Study
          The study will benefit the management of Nigerian Bottling Company Ltd by helping them to improve their policy in order to develop programs that will positively affect employee performance. It will help top management to plan and design how to employ competent employees to be able to achieve their goals and meet their objectives.
        This study will also make government to emerge with training policies for institutions and parastatals that will enable organizations to train their employees.
1.5  Scopeof the Study
The research covered Nigerian Bottling Company Ltd a member of Coca-Cola Hellenic group Benin-City. Those included in the study were the top level management, middle level management and the functional employees.
   Limitation Of The Study
            The researcher could not gain easy access  to the company as a result of this, a letter was sent to the company. Another  limitation was getting  respondents to fill the questionnaire.
Historical Background Of The Case Study
(NIGERIAN BOTTLING COMPANY LTD A MEMBER OF COCA-COLA HELLENIC GROUP BENIN-CITY)
             NBC belongs to the beverage industry and was found in 1886 by Asa Griggs Ca.
Coca-Cola first arrived in Nigeria in 1951, that same year, the Nigerian Bottling Company Ltd (NBC) was incorporated to bottle and sell carbonated non-alcoholic beverages. NBC has the sole franchise to bottle Coca-Cola products in Nigeria.
            In Nigeria, the Coca-Cola system comprises of the Nigerian Bottling Company Ltd and Coca-Cola Nigeria Ltd a subsidiary of the Coca-Cola Company.
            The Nigerian Bottling Company Ltd (NBC) operates 13 plants in Nigeria.
Nigerian Bottling Company Ltd operates the Benin plant since 1970 and is located in the  Eyaen Community of Edo state in South-south Nigeria. The Benin plant is responsible for the production of Coca-Cola, Fanta, Sprite, Schweppes and Five alive and distribution of all product categories.
          At the Nigerian Bottling Company, people are their greatest asset. They employ approximately 4800 people and their business success is directly attributable to their expertise, passion and commitment.
        They aim to attract the best people and to develop them to the best of their ability only by doing  so they can build an organization that can meet future challenges. They aim to provide their employees with rewarding careers, excellent development opportunities and a safe, fair and conducive work place.
    NBC is into the production, sales and distribution of a range of non-alcoholic beverages including four of the world’s bestselling brands, Coca-Cola,  Coca-Cola light, Fanta and Sprite.
VISION, MISSION AND VALUES OF NBC
Our corporate vision is to become “The undisputed leader in every market in which we compete”.
MISSION
Refresh our customers
Partner with our customers
Reward our stakeholders and
Enrich the lives of our local communities.
VALUES
At Coca-Cola Hellenic group, we are committed to six core values, along with their behaviours which support them and shape the way we look everyday. Everything starts with our values, they are the DNA of our company and are essential to our future success.
Authenticity: We act with integrity and do what is right, not just easy.
Excellence: We strive to amaze, with passion and speed.
Learning: We listen and have a natural curiosity to learn.
Caring for our people: We believe in our people,  invest in them and empower them.
Performing as one: We believe in the power of working together, contributing in every occasion.
Winning with our customers: Our customers are at the heart of everything we do.
(www.nigerianbottlingcompanyltd.com/...)