ABSTRACT This study was about the Challenges of Workers Participation in Organization in Arusha, Tanzania, TANAPA being a case study. The study gives out a picture on how TANAPA manages Workers Participation in their day to day activities. It also provides the mechanisms on which TANAPA use to make staff to be involved and much less some problems occurred during the process. The population Sample Involved Employees ofTANAPA Headquarters .The sample size includes 50 employees, which is equivalent to 40% of total population. The researcher applied Simple Random sampling and judgmental /purposive sampling in selecting sample objects. The data were collected usmg questionnaires, interviews, direct observation and documentation, which helped the researcher to obtain relevant and reliable information's. Moreover the Researcher found some challenges encountered TANAPA in the Whole system of Workers Participation, such as lack of education, management tendency of not accepting Participation, and the employees' personal factors.

TABLE OF CONTENTS

DECLARATION ................................................................................... i

APPROVAL ........................................................................................ ii

DEDICATION ...................................................................................... iii

ACKNOWLEDGEMENTS ..................................................................... iv

TABLE OF CONTENTS ......................................................................... v

LIST OF TABLES ................................................................................ vii

LIST OF FIGURES ................................................................................ ix

LIST OF ABBREVIATION ..................................................................... X

ABSTRACT ......................................................................................... xi

CHAPTER ONE ........................................................................................................... 1

INTRODUCTION ......................................................................................................... 1

1. 0 Background ............................................................................................................... 1

1.1 Statement of the Research Problem ........................................................................... 2

1.2 Research objectives ................................................................................................... 3

1.2.1 Overall Objective ................................................................................................... 3

1.2.2 Specific Objectives ................................................................................................. 3

1. 3 Research Questions ................................................................................................... 3

1.4 Scope of the study ..................................................................................................... 3

1. 5 Significance of the study ........................................................................................... 4

CHAPTER TWO .......................................................................................................... 5

LITERATURE REVIEW ............................................................................................. 5

2. 0 Introduction ............................................................................................................... 5

2.1 PROBLEMS OF WORKERS PARTICIPATION ...................................................... 5

2:2 Meaning of workers participation .............................................................................. 6

2.2.1 EFFECTIVESNESS OF EMPLOYEE INVOLVEMENT ....................................... 9

2.2.2 FORMS OF WORKERS PARTICIPATION IN TANZANIA .............................. 10

CHAPTER THREE .................................................................................................... 12

V

RESEARCH METHODOLOGY ............................................................................... 12

3.0 Introduction ............................................................................................................. 12

3.1 Research Design ...................................................................................................... 12

3.2 Population of the study ............................................................................................ 12

3.3 Sample collection .................................................................................................... 12

3.3.1 Simple random sampling ...................................................................................... 13

3 .3 .2 Judgmental sampling ............................................................................................ 13

3 .4 Data collection methods .......................................................................................... 13

3 .4.1 Interview guide ..................................................................................................... 13

3.4.2 Questionnaires ...................................................................................................... 14

3.4.3 Documentation ..................................................................................................... 14

3.5DATA ANALYSIS AND PROCESSING ................................................................ 14

3. 6 Limitations of the Study .......................................................................................... 14

CHAPTER FOUR ....................................................................................................... 15

PRESENTATION, ANALYSIS, INTERPRETATION AND DISCUSSION OF

FINDINGS ................................................................................................................... 15

4.0 Introduction ............................................................................................................. 15

4.1 Mechanism and areas used by TANAPA management in involving workers ........... 15

4.2.1 Meetings .............................................................................................................. 16

4.2.2 Consultation as a method of enhancing workers participation ............................... 17

4.2.3 Individual Consultation ........................................................................................ 18

4.2.4 Collective Bargaining as tool of workers participation on involvement in TANAPA

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4 .2. 5 Delegation as a method of enhancing workers participation .................................. 20

4.3 Problems of workers participation in TANAPA ....................................................... 21

4.5 Top management involvement in workers council in TAN AP A ............................... 22

4.3.1 Decision making on critical organization issues .................................................... 23

4.3.4 levels of education among the TAN APA workers ................................................. 25

4.4 Workers participation in TANAPA .......................................................................... 25

CHAPTER FIVE ......................................................................................................... 27

CONCLUSION AND RECOMMENDATIONS ........................................................ 27

VI

5.0 Introduction ............................................................................................................. 27

5.1 Workers Participation in TANAPA ......................................................................... 27

5.1.2 Decision Making in TANAPA .............................................................................. 27

5.1.3 Response to workers complaints/concerns ................................................ 27

5.1.4 Collective bargaining as a tool in TANAPA ............................................. 28

5.2 Recommendations .............................................................................. 28

REFERENCES ..................................................................................... 30

APPENDICES ........................................................................................... 32

APPENDIX I

SAMPLE QUSTIONNAIRE ..................................................................... .32

APPENDIX II

INTRODUCTION LETTER ...................................................................... 34