ABSTRACT The study is anchored on human resource development (HRD) as the critical element that propels the financial institutions towards achieving and sustaining competitive advantage in this age of explosive information technology which has brought in revolution in the global economic landscape with impact on individuals and challenges on businesses. It assesses the relevance of Human Resource Development in addressing the issues and also present techniques that may be applied by decision makers for the effective utilization of their human capital resources in the financial institutions. This is very necessary considering the pace with which the business environment and individual value system are changing. The researcher gave a theoretical framework and reviewed some related literatures that are in line with human resource development. The responses from the questionnaire were analyzed using simple percentage and frequency tables for proper clarifications. The findings revealed that many problems exist in the financial organizations such as underutilization of human resources: unproportional investment on material resources than on the development of employees, knowledge gap among employers, unethical practices, and inadequate provisions for training and development by human resource unit of the financial institutions. Based on the findings, the researcher made some recommendations on the best way to handle the training and development of their employees for effectiveness and efficiency in the financial institutions which includes training and retraining of their employees, and investing more on human resources.

TABLE OF CONTENT

Title Page - - - - - - - - - i

Certification - - - - - - - - ii

Approval Page - - - - - - - - iii

Dedication - - - - - - - - - iv

Acknowledgement - - - - - - - - v

Abstract - - - - - - - - - vi

Table of Content - - - - - - - - vii

CHAPTER ONE: INTRODUCTION - - - - - 1

1.1 Background to the Problem - - - - 1

1.2 Statement of the Problem - - - - - 10

1.3 Objective of the Study - - - - - 1.3

1.4 Significance of the Study - - - - - 14

1.5 Scope and Limitation of the Study - - - 16

CHAPTER TWO: LITERATURE REVIEW AND METHODOLOGY 18

2.1 Literature Review - - - - - - 18

2.1.1 Concept of Human Resource Development - - 18

2.1.2 Effective Human Resource Development - - 27

2.1.3 Need and Content of Human Resource Development - 37

2.1.4 Methods of Employee Development - - - 41

2.1.5 Processes of Staff Development - - - - 43

2.1.6 Challenges of Effective Human Resource Development 44

2.1.7 Self Development - - - - - - 46

2.2 Hypotheses - - - - - - - 47

2.3 Operationalization of Key Concept - - - 48

2.4 Methodology - - - - - - - 49

2.4.1 Research Design - - - - - - 49

2.4.2 Sample Design - - - - - - 49

8

2.4.3 Method of Data Collection - - - - 50

2.4.4 Reliability and Validity of Instrument - - - 50

2.4.5 Method of Data Analysis - - - - - 51

2.4.6. Population of the Study - - - - - 51

2.5 Theoretical Framework - - - - - 51

CHAPTER THREE: THE STUDY AREA/GENERAL INFORMATION 56

3.1 Historical Development of First Bank of Nigeria, Plc - 56

3.2 Divisions - - - - - - - 57

3.3 Administrative Structure - - - - - 61

3.4 Human Resource - - - - - - 62

3.5 Holdings - - - - - - - 64

3.6 Branch Networks - - - - - - 66

3.7 Products and Services - - - - - 67

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS - 70

4.1 Data Presentation - - - - - - 70

4.1.1. Questionnaire administration analysis - - - 70

4.2 Discussion of Findings - - - - - 91

4.3 Implication of Findings - - - - - 92

CHAPTER FIVE: SUMMARY, CONCLUSION, AND RECOMMENDATIONS

5.1 Summary - - - - - - - 93

5.2 Conclusion - - - - - - - 96

5.3 Recommendations - - - - - - 98

BIBLIOGRAPHY

APPENDIX 1

APPENDIX 2