TABLE OF CONTENT

Declaration

Approval ii

Acknowledgement iii

List of Tables vii

List of Figures viii

List ofAppendices ix

List of Acronyms x

Abstract xi

CHAPTER ONE 1

1.0 Introduction

1.1 Background 1

1.2 Problem Statement 3

1.3 Objectives ofthe Study 3

1.4 Scope ofthe Study 3

1.5 Significance of the Study 3

1.6 Justification 4

CHAPTER TWO 5

LITERATURE REVIEW 5

2.0 Introduction 5

2.1 Online Ticketing 5

2.2 Online Booking/Reservation 5

2.3 Electronic Payment System 7

2.4 E-payment Initiatives 8

2.5 Problems of Implementing Online Ticketing 10

2.6 Case Study on Entertainment and Sporting Ticketing Industry 10

2.7 Advantages of Online Ticket Booking 12

2.8 Conclusion 13

CHAPTER THREE 14

METHODOLOGY 14

3.0 Introduction 14

3.1 Requirement Analysis 14

3.1.llnterview 14

3.1.2Review of Existing Documentation 14

3.1.3 Observation Techniques 14

3.1.4 Questionnaire 14

3.1.llnterview 14

3.2 System Desi~.15

3.2.1 Conceptual Design 15

3.2.2 Logical Design 15

3.3 Physical Design 16

3.4 System Implementation 16

3.5 Testing and Validation 16

3.6 Conclusion 16

CHAPTER FOUR 17

SYSTEMS ANALYSIS AND DESIGN 17

4.0 Introduction 17

4.1 System Study 17

4.1.1 Weakness ofthe Current Manual System 17

4.1.1 Strength 18

4.2 User Requirements 18

4.3 Functional Requirements 19

4.4 Non Functional Requirements 19

4.5 System Specifications 19

4.6 Security Requirements 20

4.7 System Design 20

4.7.1 System Architecture 20

4.7.2 Conceptual System Design 21

4.8 Database Design 24

4.8.1 Data Dictionary 27

4.9 System Implementation 30

4.9.1 Database Components 30

4.9.2 Security Components 31

4.9.3 Conclusion 31

CHAPTER FIVE 32

PRESENTATION OF RESULTS/FINDINGS 32

5.0 Introduction 32

5.1 Explanation of Results 32

5.2 System Testing 32

5.3 Validation 33

5.4 System Map 33

5.5 Conclusion 33

CHAPTER SIX 41

SUMMARY, RECOMMENDATIONS AN]) CONCLUSION 41

6.0 Introduction 41

Iv~

6.1 Discussion ofAchievements .41

6.2 Limitation 41

6.3 Recommendations 41

Bibliography 42

Appendices 43