Table of Contents
DECLARATION ............................................................................................................................. i
APPROVAL .................................................................................................................................. ii
DEDICATION .............................................................................................................................. iii
ACKNOWLEDGEMENTS ........................................................................................................ iv
Table of Contents ............................................................................................................................ v
ABSTRACT ................................................................................................................................ viii
CHAPTER ONE ............................................................................................................................. 1
1.0 Introduction ............................................................................................................................... 1
1.1 Background to the study ........................................................................................................... 1
1.2 Proble1n Statement .................................................................................................................... 2
1.3 Objectives of the Study ............................................................................................................. 3
1.4 Research Questions ................................................................................................................... 3
1.5 Hypothesis ................................................................................................................................ 4
1.6 Li1nitation of the Study ........................................................................................................... 4
1.7 Significance of the Study .......................................................................................................... 4
1.8 The Scope of the Study ............................................................................................................. 5
1.9 Definition ofTerms ................................................................................................................... 5
CHAPTER TWO ............................................................................................................................ 6
LITERATURE REVIEW ............................................................................................................... 6
2.0 Introduction ............................................................................................................................... 6
2.1 Conceptual Fra1nework ............................................................................................................. 6
2. 1. 0 Interpretation .......................................................................................................................... 6
2.2 Effect of recruitment to organization productivity ................................................................... 7
2.3 Effect of promotion policy on productivity .............................................................................. 9
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2.3.1 Pro1notion by seniority ........................................................................................................... 9
2.3.2 Pro1notion by Merit ................................................................................................................ 9
2.4 Effect of Health and Safety policy on performance ................................................................ 10
2.5 Need for Human Resources Policies ....................................................................................... 11
METHODOLOGY ....................................................................................................................... 14
3.0 Introduction ............................................................................................................................. 14
3 .1 Research design ...................................................................................................................... 14
3.2 Population of the study ........................................................................................................... 14
3.4 Sa1npling Procedure ................................................................................................................ 15
3.5 Data collection 1nethods .......................................................................................................... 15
3.5.1 Questionnaires ...................................................................................................................... 15
3.5.1 Interviews ............................................................................................................................. 16
3.6 Data control and measure1nent. ............................................................................................... 16
3.7 Data processing and analyzing ................................................................................................ 16
CHAPTER FOUR ......................................................................................................................... 17
PRESENTATION, ANALYSIS AND INTERPRETATION OF THE RESULTS ..................... 17
4.0: Introduction ............................................................................................................................ 17
4.1 Data Presentation .................................................................................................................... 17
4.2 Response Rate ......................................................................................................................... 17
4:3 Presentation, analysis and interpretation ofresults ................................................................. 17
4:3: 1: Outcome of human resource policy on organization productivity ..................................... 17
4.3.2 Activities that lead to employee motivation ........................................................................ 19
4.4 How human resource policies are being used ......................................................................... 21
4.4.1 How recruitment policy is being used ................................................................................. 21
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4.4.2 The relationship between human resource policies and productivity .................................. 22
4.4.3 How is promotion policy being used? ................................................................................. 24
4.5 BACKGROUND .................................................................................................................... 25
Table 4.5.1 Gender of respondents ............................................................................................... 25
4.5.2 Age of the respondents ......................................................................................................... 26
4.5.3 Departinents ......................................................................................................................... 27
4.5.4 Position and designation ...................................................................................................... 29
CHAPTER FIVE .......................................................................................................................... 30
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS ................................................. 30
5.1 Introduction ............................................................................................................................. 30
5.2 Su1n1nary of Findings .............................................................................................................. 30
5.4 Recom1nendations ................................................................................................................... 31
5.5 Areas for further studies .......................................................................................................... 32
Conclusion: ................................................................................................................................... 32
QUESTIONNAIRE ...................................................................................................................... 33
REFERENCES ............................................................................................................................. 38
APPENDIX A ............................................................................................................................... 40
APPENDIX B ............................................................................................................................... 41
ABSTRACT The study set out to assess human resource policies and performance at Sarova Stanley. It was guided by a number of objectives which were to determine the how recruitment policy affect the organization productivity, how safety and health policy affect organization productivity, how promotion policy affect organization productivity at sarova Stanley hotel. The study was carried out using a self administered questionnaire and the results were analyzed and presented in tables, pie charts and graphs. The study concluded that human resource policies were not effectively practiced in sarova Stanley which lead to poor production of the organization. There are still a number of challenges that need to be addressed at all levels of the organization and the ability to create rapp01i among the employees so as to create conducive work environment that motivates employees in their work. It is also important to enhance Communication skills acquired and applied during work management. The researcher found out that there is a relationship between productivity and human resource policies. Employees are not only motivated by salary increment but most of them consider the working condition. The researcher recommends that the organization should create a safe and healthy condition for the employees, to consider equal employment opportunities when recruiting, and to promote their employee on merit and their experience.
