ABSTRACT
The research project is titled “the impact of collective Bargaining as an effective tool for solving industrial dispute in Hamdala Hotel Kaduna”. The main objective among others is to headlight the benefit to be derived from effective collective bargaining toward organizational development. The scene method, using the questionnaire with linkert scale option was adopted in order to ensure that all the respondents were served similar question. In there chapter one of this paper writing which is the background of the study reveals that conflict and disputes whether in the form of open hostility or quite dissemination becomes inevitably issues that every organization must strive to curtail and the main objective of the study is to highlight the benefits to be derived from effective collective bargaining towards organizational development. It also revealed in this paper of the chapter two that the literature review is to ensure adequate review of necessary materials on the option, and suggestions, views and discoveries of various authors, and it is mentioned in the chapter three that research design is used in collection of data for this study. The researcher is employed the use of survey research design in order to study large and small populations. The researcher also explained in chapter on how the method used by the researcher to gather the data which the researcher now intends to present analyze. From the findings of this discussion, that collective bargaining is an important tool resolving industrial conflict.
TABLE OF CONTENTS
Title Pagei
Declarationii
Approval Page
Dedication
Abstract
Table of Contentsvii
CHAPTER ONE:
INTRODUCTION
1.1Background of the study1
1.2Historical background of Hamdala Hotel Plc Kaduna3
1.3Statement of the General Problem4
1.4Objective of the study5
1.5Significance of the study5
1.6Statement of hypothesis6
1.7Scope of the study6
1.8Limitation of the study7
1.9Definition of terms7
CHAPTER TWO:
LITERATURE REVIEW
2.0Introduction9
2.1Review of related literature9
2.2What is collective bargaining 10
2.3Condition for effective collective bargaining 12
2.4Preparing for collective bargaining process16
2.5The importance of collective bargaining in the public sector in Nigeria21
2.6Purpose of collective bargaining in the public sector in Nigeria22
2.7Labour management relations during economic recession24
2.8Grievance and industrial conflicts27
2.9Industrial conflicts29
2.10Resolution of industrial conflicts30
2.11Critiques to Collective Bargaining32
2.12Summary of review33
CHAPTER THREE:
RESEARCH METHODOLOGY
3.1Introduction35
3.2Research design35
3.3Area of study35
3.4Population of the study36
3.5Sample size36
3.6Instrument for data collection36
3.7Reliability of the instrument37
3.8Validity of the Instrument38
3.9Method of data Collection38
3.10Method of Data Analysis39
CHAPTER FOUR:
DATA PRESENTATION AND ANALYSIS
4.1Introduction41
4.2Characteristics of the respondents41
4.3Presentation of Data Analysis43
4.4Discussion of Findings48
4.5Summary of findings49
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1Summary51
5.2Conclusion52
5.3Recommendation53
Biography54
Appendix 56
