ABSTRACT In order to attain effective and efficient workforce Ministries ought to improve on the skills and competences of the employees through training. The efficiency of the ministry depends largely on how capable its personnel and how well they are motivated to work. In most cases ministries / organizations have failed to realize their predetermined goals due to the fact that they don't attach greater importance to training. The study is therefore carried out to establish the impact of training towards raising the performance standards of the employees. The data was collected using the questionnaire. It was analyzed and presented using percentages and tables and the findings were discussed. There is need for the Ministry to have a well formulated and documented training policy which will help to improve the efficiency and effectiveness of the services provided in order to introduce systematic training in the Ministry, man power development committee should be established, regular assessment of the training unit in the management and coordination in the training function.

TABLE OF CONTENTS

DECLARATION .......................................................................................................................................... i

APPROVAL .................................................................................................. Error! Bookmark not defined.

DEDICATION ............................................................................................................................................ iii

ACKNOWLEDGEMENT ......................................................................................................................... iv

TABLE OF CONTENTS ........................................................................................................................... v

ABSTRACT ............................................................................................................................................... vii

CHAPTER ONE ......................................................................................................................................... 1

1.0 INTRODUCTION ............................................................................................................................... 1

1.1 BACKGROUND TO THE STUDY ................................................................................................. 1

1.2 STATEMENT OF THE PROBLEM ................................................................................................ 2

1.3 OBJECTIVES OF THE STUDY ..................................................................................................... 3

1.4 RESEARCH QUESTIONS ............................................................................................................... 3

1.5 SGNIFICANCE/ JUSTFCATION OF THE STUDY .................................................................. 3

1.6 THEORITICAL FRAME WORK. ..................................................................................................... 4

1.7 SCOPE OF THE STUDY ................................................................................................................. 5

1.8 DEFINITION OF THE KEY TERMS ............................................................................................. 5

CHAPTER TWO ......................................................................................................................................... 7

LITERATURE REVIEW ........................................................................................................................... 7

2.0 INTRODUCTION ............................................................................................................................... 7

2.1 TRAINING METHODS ..................................................................................................................... 7

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2.2 ROLE/IMPORTANCE OFTRAINING ........................................................................................ 10

2.3 PURPOSE OF TRAINING AND DEVELOPMENT .................................................................. 11

2. 4 CONSEQUENCES OF POOR/INADEQUATE TRAINING .................................................. 12

CHAPTER THREE .................................................................................................................................. 13

METHODOLOGY .................................................................................................................................... 13

3.0 INTRODUCTION ............................................................................................................................. 13

31 RESEARCH DESIGN ...................................................................................................................... 13

3.2 STUDY AREA ................................................................................................................................... 13

3.3 STUDY POPULATION .................................................................................................................... 13

3.4 SAMPLE SZE ................................................................................................................................... 14

3.5 SAMPLING TECHNIQUES ........................................................................................................... 14

3.6 RESEARCH TOOLS/INSTRUMENT .......................................................................................... 14

3.7 LIKELY LIMITATIONS ................................................................................................................... 15

CHAPTER FOUR .................................................................................................................................... 16

RESEARCH FINDINGS, PRESENTATIONS AND DISCUSSION .............................................. 16

40 INTRODUCTIONS ............................................................................................................................ 16

4.1 ASPECTS TO CONSIDER/ TO DETERMINE WHETHER AN EMPLOYEE NEEDS TO

BE TRAINED OR NOT .......................................................................................................................... 21

4.2 METHODS/ TYPES OF TRAINING OFFERED TO EMPLOYEES .................................... 22

4.2.1 The most cost effective methods of employee training in the Ministry .................... 22

4.2.2 Advantages of the on the job training method .................................................................. 22

4.3 Disadvantages of on the job training ...................................................................................... 23

4.3 IMPACT/RELEVANCE OF TRAINING ON EMPLOYEES PERFORMANCE ................... 23

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4.3.1 Benefit of employees training to the organization ........................................................... 23

4.3.2 Identification of training needs .............................................................................................. 24

4.3.3 Factors favorable for effective training ................................................................................ 24

4.4 CONSEQUENCES OF POOR TRAINING ON PERFORMANCE ........................................ 25

4.4.1 Comment on training strategy policy .................................................................................. 25

4.4.2 Training and investment .......................................................................................................... 25

4.4.3 Reasons for dissatisfaction ..................................................................................................... 26

CHAPTER FIVE ...................................................................................................................................... 27

SUMMARIES, CONCLUSION AND RECOMMENDATIONS ...................................................... 27

5.0 INTRODUCTION ............................................................................................................................. 27

5.1 SUMMARY ........................................................................................................................................ 27

5.2 CONCLUSIONS ............................................................................................................................... 27

5.3 RECOMMENDATIONS .................................................................................................................. 28

REFERENCES ......................................................................................................................................... 31

APPENDICES .......................................................................................................................................... 32

APPENDIX I ............................................................................................................................................ .32

GENERAL QUESTIONNAIRE ............................................................................................................. 32