ABSTRACT

Employees are a company's livelihood. How they feel about the work they are doing and the results received from that work directly impact an organization's performance and, ultimately, its stability. An unstable organization ultimately underperforms. The study had the following objectives: to establish the relationship between motivation and higher productivity among workers, to find out any relationship between motivational factors and work of staff and to determine how incentives influence workers approach to work and their performance. To achieve these goals, a questionnaire was designed based on the objectives. The completed questionnaires were processed and analyzed using the Simple Percentage and Chi-Square. The findings of this study revealed that alongside monetary incentives, another key factor in motivating employees is to involve them in the process aimed at attaining organizational effectiveness because without their co-operation and support a great deal of managerial energy may be wasted. The study concluded that efforts should be aimed at motivating staff of all levels in order to increase productivity for higher returns. The research made extensive use of both primary and secondary data. Primary data was obtained by administering a well-structured questionnaire to respondents in the selected bank. Interviews were also conducted from the bank to access the information on incentive package by the bank. NBC Nigeria’s reports, the Internet, magazines, trade journals, were collected for the study. This study revealed that the

workers motivational processes in NBC have undergone tremendous change since the organization was established.  

TABLE OF CONTENT

CHAPTER ONE: INTRODUCTION

1.1 Background of Study...............................................................................................1

1.2 Statement of the Problem.........................................................................................3

1.3 Research Questions..................................................................................................4

1.4 Objectives of the Study............................................................................................5

1.5 Statement of Hypotheses……… .............................................................................5

1.6 Significance of the Study.........................................................................................6

1.7 Scope and limitation of the Study............................................................................7

1.8 Definition of Operational terms………...................................................................8

CHAPTER TWO: LITERATURE REVIEW

2.0 Introduction......................................................

2.1 Theories of Motivation.........................................................................................

2.2.1 Abraham Maslow Theory.................................................................................

2.2.2 Fredrick Winslow Taylor Theory of Motivation.................................................

2.2.3 Frederick Herzberg Theory of Motivation...........................................................

2.2 Empirical Evidence on Employee Motivation........................................................ 

2.3 Incentives as Motivational Tools ..........................................................................

2.4 Types of Motivation...............................................................................................

2.4.1 Extrinsic Motivation.............................................................................................

2.4.2 Intrinsic motivation................................................................................................

2. 4.3 Non-material incentives.........................................................................................

2.4.4  The Psychology of Tangible Non-Monetary Incentives......................................

2.5 Effects of Motivation on Productivity.....................................................................

2.5.1 Effects of Motivation on Performance………..…………………………………

2.6 Brief Historical background of case study………………………………………..

2.7 Summary…………………………………………………………………………...

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Introduction.................................................................................

3.2 Research design…..................................................................................................

3.3 Population and sampling technique.....................................................

3.4 Method of data collection.......................................................................................

3.5 Data Collection Procedure.......................................................

3.6 Method of data Analysis and model specification……………………………..

3.7 Summary.................................................................................................... 

CHAPTER FOUR: DATA PRESENTATION ANALYSIS

4.1 Introduction...................................................................................

4.2 Historical background of case study……………………………………………….

4.3 Analysis of Data ....................................................................................................

4.4 Discussion of the findings.......................................................................................

4.5 Test of Hypothesis.................................................................................................

4.6 Summary of findings……………………………………………………………..

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION

5.1 Summary...............................................................................................................

5.2 Conclusion…………………………………………………………………………

5.3 Recommendations....................................................................................................

5.4 Suggestions for further study……………………..........................

Appendixes