ABSTRACT
This study is focused on the effectiveness of public relations proactive in tertiary institutions in Enugu metropolis, with particular interest on university of science and Technology Enugu state (ESUT).
The objectives of the study among others include:
To find out whether ESUT have good relationship with the public.
To examine the level of staff and student relationship in the institution.
To determine the impact of public relations on eh students patronage on the institution (ESUT).
Three hypotheses were formulated and Bourley’s formular was used in determining the sample size of the students. While census was used for relevant staffs or management.
Sources of data were both primary and secondary data. These data were presented on statistics tables and formulated hypotheses were tested by chi-square.
Based on the analysis, the following findings were made:
That absolute dissatisfaction is found among the lecturers because of low sand unpaid salaries and wages.
Poor working conditions generally from low rate of pay over supervision an job security.
Poor relationship between union and management.
That the public relation activities in ESUT is not well and clearly defined.
That there is little or no participation of the employees in decision making of the institution because of excess local that are unpaid far etc.
In view of these findings, the following recommendations among others were offered.
That public relations functions should be defined to avoid confusion in ESUT it should be defined to include relationship with other publics and not only press relations, publicity, lobbing and counseling, the relationship should be clearly incorporated.
That better working condition be provided since high productivity is a direct function of better condition of working and saving.
That salaries and wages if the lecturer and other employees be generated to something higher than what it has been.
That well qualified and skilled lecturer be employed for better uses of public relations which will lead to more or higher patronage of the students.
It is very necessary that ESUT or in genial tertiary institution but more especially ESUT should make their public relations very effective so as to serve their publics better.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Objectives of the study
1.4 Formulation of hypotheses
1.5 Significance of the study
1.6 Scope of the study
1.7 Limitation of the study
1.8 Definition of terms
CHAPTER TWO
LITERATURE REVIEW
2.1 An overview of public relation
2.2 Development of public relation
2.3 The role of public relation in marketing management
2.4 Budgeting for public relations
2.5 The tools of public relations
2.6 Problems of public relations
2.7 Evaluation of public relations programme
CHAPTER THREE
RESEARCH METHODLOGY
3.1 Sources of data
3.2 Population of study
3.3 Determination of sample size
3.4 Sampling techniques
3.5 Research instrument used
3.6 Method of data analysis
3.7 Questionnaire administration and distribution.
CHAPTER FOUR
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA
4.1 Data presentation and analysis
4.2 Test of hypotheses
CHAPTER FIVE
SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1 Summary of findings
5.2 Recommendations
5.3 Conclusion
Bibliography
Appendix
INTRODUCTION
Public relation has become a potent marketing tool in modern business management in relent times, its influence is being fact on both big and small firms with the influence of even greater expansion, it is important for management organizations including tertiary institutions to understand its potentials and limitations.
Nwokoye (1984:212) defined public relations as the activities of co-operation unions, government or other organizations in building and marketing sound and productive relation, with special public such as customers, relation employees in stock holders and with public at large, so as to adopt itself to its environment and interprets itself to the society.
Busch and Houston (1995:200) noted that public relation is management function which evaluate public attitude identifies polices and procedures of an individuals or an organizations with the public interest and execute a programme of action to earn public understanding and acceptance.
Chukwu (2000:3.4) stated that public relation practice a management philosophy aimed at doing every thing possible to create good relationship between an organization and its public. Public relation is aimed at making friends for the organization and building interenal and external good will on the reasonable assemption that these are strongly needed for an organization to remain in business and make profit with the increase in the activities of an organization. The need for an adequate communication between the organization and those who in one way or the other are affected by these activities of the organization while wanting to remain liable need to have good relation with its employees, consumers of its products and services, future investors, stock holder and in fact that general public. As an organization specialized in manufacturing or offering services, its needs to slow its salt, existing or potential customers that is up to date. Forward cooking concerned to producer and offer the best goods and services for the price it charges and make sure that its customers are really satisfied.
Edoga and Ani (2001:287) noted that a company should deliberately plan and execute a continuous public relation programmes to develop a good relation between it and the various public and amongst other objectives that are being sought with public relations.
Stressing the position of public relation in the country Olawnoru (1999:194) noted that most officials occupying the public relation positions of various organization in the country today are not professionals they generally have a fair knowledge of what they are supposed to do.
Esut as an institution or organization has the students, members of its staff, parents, teachers, association, the managerent, the host society, the state and the federal government, Nigerian universities commission (NUC) etc as its relevant publics. This implies that the activities performed by ESUT in one way or the other effect those of the mentioned publics. Therefore in order to maintain its public relations with those bodies, ESUT must at all time try to create a rapport and understanding or goodwill with all these bodies. This it will do through proper information circulation between itself and those various relevant publics to it. This can be done by allowing the free flow of information paying of salaries as at when due to the staffs, engaging in proper and standard academic work, adding by the rules and regulations if NUC in the performance of its activities. Manufactures and producers of goods and services are now aware that public relations does not only ensure good relation with the public but can strive towards profit making through increased customers patronage. It is in the light of the importance attended to public relations that the researcher seeks to appraise the effectiveness of public relations, practices in Enugu state university of science and technology (ESUT).
