ABSTRACT

This study was designed to investigate the effect of motivation on staff performance in the banking sector. To achieve the purpose of this study, three hypotheses were formulated to guide the study; To what extent does bankers training and development influence their performance? To what extent does computer and telecommunication equipment influence banker’s performance? What is the extent to which banker’s participation in decisions making influence their performance? In the process of the research, a detailed review of related literature was carried out in chapter two, three and researchable questions were used to answer the questions. The statistical method used is Pearson product moment correlation. Each hypothesis was tested at the 0.05 level of significance. The result of the findings clearly indicate that there is no significant relationship between staff training development and their (staff) productivity/performance. Based on the finding of the study, some recommendations were made.        

TABLE OF CONTENT

PAGES

Certification - - - - - - - i

Dedication - - - - - - - ii

Acknowledgment - - - - - - iii

Abstract   - - - - - - - iv

CHAPTER ONE: INTRODUCTION 

1.1 Background of the study - - - - 1

1.2 Statement of the problem - - -     3

1.3 Purpose of the study - - - -     5         

1.4 Research Questions - - - - -     6  

1.5 Research Hypotheses     - - - -     6

1.6 Significance of the study - - - - 7

1.7 Delimitation of the study - - - - 8    

1.8 Limitation of the study    - - - - 9

1.9 Definition of terms         - - - - 10     

CHAPTER TWO: LITERATURE REVIEW

2.1 Introduction - - - - - - 12

2.2 The concept of motivation - - - 13

2.3 Theories of motivation - - - - 16

2.4 Strategies for motivation - - - - 26                 

2.5 Ways of motivating workers - - - 28                                  

2.6 Staff training and development - - 29  

2.7 Objectives of training - - - - 49

2.8 Participative decision making - - - 52

CHAPTER THREE: METHOD AND PROCEDURE 

3.1 Introduction - - - - - - 59

3.2 Research design - - - - - 59

3.3 Area of study       - - - - - - 60

3.4 Population of the study - - - - 61

3.5 Sample and sampling techniques - - 61

3.6 Instrumentation - - - - - 62

3.7 Validation of the instrument - - - 63

3.8 Reliability of the instrument - - - 63

3.9 Procedure for data collection - - - 64

3.10 Data analysis - - - - - - 64

CHAPTER FOUR: DATA ANALYSIS, RESULTS AND DISCUSSION FINDINGS  

4.1 Introduction - - - - - - 67

4.2 Data analysis/results - - - - 67

4.3 Discussion of findings - - - - 72

4.4 Summary - - - - - - - 74

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION 

5.1 Summary - - - - - - - 75

5.2 Conclusion - - - - - - - 76

5.3 Recommendations - - - - - 77

5.4 Suggestions for further research - - 77

References - - - - - - 79

Appendix I (Questionnaires) - - - - 82

Appendix II - - - - - - 86