ABSTRACT
The topic of this research is the contributions of modern office equipment. In the advancement of secretarial profession. The study was restricted to Anammco and Emenite Plc. Emene, near Enugu Urban.
To conduct the study, questionnaire structured in two phases was used as the instrument for collecting data.
The instrument was validated by the use of pilot test and test –re-test method.
Phase a of the questionnaire contain personal data of the respondents while phase B contained the main questionnaire items used in eliciting the major response upon which decision were based in the research.
The population consist all the secretaries in Anammco plc and Emenite Ltd. Emene. They are 200 in number out of the population, a sample of 90 secretaries were randomly selected.
After the analysis, which were presented in tables with percentage scores, the following findings were made.
- Secretaries in Anammco and Emenite plc use modern office equipment like computer, teleprompter and telephone answering machine and E- mail.
- These secretaries do not encounter problems in the usage of such office equipment.
- Modern office equipment contributes very significantly in increasing the secretaries efficiently and effectiveness.
- Secretaries derive huge amount of Joy in using modern office equipment.
After the findings, the following recommendations were made:
- Modern office equipment should replace the old one since the modern ones enhance efficiency of secretaries.
- The challenges posed by the equipment to secretaries can be challenged by the secretaries if they put more effort in their duties which do not really require office equipment so as to make their place in the business industry indispensable.
- The management of the organization should try to procure this office equipment for Secretaries Job efficiency.
- As a result of difficulties in manipulating these equipment. Secretaries should be sent for further training.
- Organization should procure power generators to ensure that they are always functional.
- Finally, the researcher suggested that further studies could be undertaken on the place of the secretary in the success of business organization in general.
TABLE OF CONTENT
Title page ii
Approval page iii
Abstract iv
Table of content vii
CHAPTER ONE
Introduction 1
1.1 Background of the study 1
1.2 Statement of problem 3
1.3 Purpose of study 4
1.4 Significance of study 4
1.5 Delimitation of the study 5
1.6 Assumption of the study 5
1.7 Research questions 5
1.8 Definition of terms 6
CHAPTER TWO
Literature review 8
2.1 The contributions of modern office equipment
to the secretary’s job efficiency 12
2.2 Classification of modern office equipment 15
2.3 Duties of a secretary 25
2.4 Problem secretaries encounter in the
use of modern office equipment 29
CHAPTER THREE
Research methodology 31
3.1 Design of the study 31
3.2 Source of data 31
3.3 Area of the study 32
3.4 Population of the study 32
3.5 Sample and sampling technique 32
3.6 Instrument used for coveting data 33
3.7 Method of administration
and collection data 34
3.8 Method of data analysis 34
3.9 Validity of research instrument 35
CHAPTER FOUR
Presentation and analysis of data 36
CHAPTER FIVE
Discussion of findings, summary, recommendations and conclusion 41
5.1 discussions of findings 41
5.2 Summary of findings 43
5.3 Recommendations 44
5.4 Conclusion 45
5.5 Limitation of study 46
5.6 Suggestion for further study 47
Reference 48
Appendix 50
