TABLE OF CONTENTS
Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Table of Contents vi
Abstract x
CHAPTER ONE
1.1 Background of the study 1
1.2 Statement of the problem 2
1.3 Objectives of the study 3
1.4 Significance of the study 4
1.5 Research questions 5
1.6 Scope / delimitation 5
1.7 Definition of terms 6
CHAPTER TWO
2.0 Review of related literature 8
2.1 The concept and definition of office and office environment 10
2.2 The secretary and her office duties 12
2.3 Human relations in the office 13
2.4 The secretary and other members of staff relationship 15
2.5 The physical office environment 17
2.6 Ventilation 18
2.7 Lighting 20
2.8 Heating 23
2.9 Interior decoration and furnishing 24
2.10 Music conditioning 31
2.11 Noise – proof / control 33
2.12 Office space/accommodation 35
2.13 Safety measures 38
2.14 Effects of secretary’s performance due to poor
office environment 40
CHAPTER THREE
Research methodology and design 41
3.1 Research design 41
3.2 Area of study 41
3.3 Population of the study 42
3.4 Sample and sampling procedures 42
3.5 Instruments for data collection 43
3.6 Validity of the instrument 44
3.7 Reliability of the research instrument 44
3.8 Method of administration of the research instrument 45
3.9 Method of data analysis 45
CHAPTER FOUR
Presentation, Analysis and Interpretation of Data 47
CHAPTER FIVE
Findings, recommendations and conclusion 63
5.1 Findings 63
5.2 Conclusion 65
5.3 Implication of the results 65
5.4 Recommendations 66
5.5 Area for further studies 68
References 69
Appendices 71
