TABLE OF CONTENTS
Title Page i
Approval Page ii
Dedication iii
Acknowledgement iv
Table of content v
List of Tables viii
Abstract ix
CHAPTER ONE
1.0 Introduction 1
1.1 Background to the Study 1
1.2 Statement of Problem 3
1.3 Objectives of the Study 5
1.4 Scope of the Study 6
1.5 Research Questions 6
1.6 Significance of the Study 7
1.7 Definition of Terms 8
CHAPTER TWO
2.0 Review of Related Literature 9
2.1 Who is a Secretary? 9
2.2 Classification of Secretaries 11
2.3 Secretarial Cadres and Qualification 13
2.4 The Meaning of Public Relations 14
2.5 The Importance of Public Relation 17
2.6 Avenue of Practicing Public Relations 19
2.7 Human Relations 21
2.8 Duties of a Secretary to Customers 23
2.9 Duties of a Secretary to Customers 25
2.10 Duties of a Secretary to Members of Staff 32
2.11 Summary of the Related Literature 33
CHAPTER THREE
3.0 Research Methodology 35
3.1 Research Design 35
3.2 Area of the Study 35
3.3 Population of the Study 36
3.4 Sample and Sampling Procedure 36
3.5 Instrument for Data Collection 37
3.6 Validation of the Instruments 37
3.7 Reliability of the Instrument 38
3.8 Administration of the Research Instrument 38
3.9 Method of Data Analysis 39
CHAPTER FOUR
4.0 Data Presentation and Analysis 40
Introduction 40
CHAPTER FIVE
5.0 Findings, Discussion of Results,
Conclusion and Recommendations 50
5.1 Implication of the Research Finding 50
5.2 Discussion of Results 51
5.3 Conclusion 52
5.4 Recommendation 55
5.5 Suggestion for further research 57
5.6 Limitation of the study 57
References 58
