This study examined the influence of perceived organizational support among workers in KPMH Nigeria, Lagos. It also examined the influence of role ambiguity on work life balance among workers in KPMG Nigeria, Lagos.
A descriptive survey design was adopted for the study. The subject of the study comprised staff of Tax, Audit and Business support departments of KPMG Lagos State. A total of 85 (44 males 51.8% and 41 females 48.2%) participants filled out the questionnaires completely. The ground mean {£} for the aged data collection is 29 years while the standard deviation {SD} is 4 from the calculated data. Perceived organizational scale, role ambiguity scale and work life balance scale were used to collect relevant data for the study and the data were analyzed using descriptive and inferential statistics.
The results showed that there was significant influence of perceived organizational support on work life balance (F (1, 83)=8.75, p<.05, R2= 0.09) which implies that the low level of perceived organizational support affects work life balance. The alternate hypothesis which states that there is a significant influence of perceived organizational support on work life balance was accepted and null rejected. The result revealed that there was a significant influence of role ambiguity on work life balance (F (1, 83)=9.60, p<.05, R2= 0.10) which implies that high level of role ambiguity affects work life balance. The alternate hypothesis which states that there is a significant influence of role ambiguity on work life balance was accepted and null rejected.
The study concluded that perceived organizational support played an important role in work life balance and role ambiguity also played an important role in work life balance.
TABLE OF CONTENTS
Pages
Title page i
Certification ii
Dedication iii
Acknowledgement iv
Table of contents v
Abstract ix
CHAPTER ONE: INTRODUCTION
1.1 Background Study 1
1.2 Statement of the research Problem 4
1.3 Research question 4
1.4 Objectives of the Study 5
1.5 Significance of the Study 5
1.6 Scope of the Study 6
CHAPTER TWO: LITERATURE REVIEW
2.1 Clarification of concepts 7
2.1.1 Perceived organizational support 7
2.1.2 Role Ambiguity 8
2.1.2.i Role Overload 10
2.1.2.ii Role Distance 11
2.1.2.iii Role Stagnation 12
2.1.3 Work life Balance 13
2.2 Review of Relevant theories 15
2.2.1 JD-R model (Job Demand-Resource) 15
2.2.2 Role Theory 17
2.3 Review of Empirical Studies 18
2.3.1 Perceived Organizational Support and work-life balance 18
2.3.2 Role Ambiguity and work-life balance 20
2.4 Summary of Empirical Review 22
2.5 Research Hypotheses 23
2.6 Operational Definition of Variables 23
CHAPTER THREE: METHODOLOGY
3.1 Research Design 25
3.2 Population 25
3.3 Sample and Sampling Procedures 26
3.4 Research Instruments 26
3.4.1 Socio Demographic characteristics 26
3.4.2 Perceived Organizational Support Scale 27
3.4.3 Role Ambiguity Scale 28
3.4.4 Work life Balance Scale 29
3.5 Psychometric properties of the research Instruments 30
3.5.1 Perceived Organizational support 30
3.5.2 Role Ambiguity 32
3.5.3 Work life Balance 33
3.6 Method of Data Collection 33
3.7 Method of Data Analysis 33
CHAPTER FOUR: RESULTS
4.1 Descriptive Analysis 35
4.2 Hypotheses Testing 37
CHAPTER FIVE: DISCUSSION, SUMMARY AND CONCLUSION
5.1 Discussion 39
5.2 Summary 40
5.3 Conclusion 41
5.4 Implication of the Study 42
5.5 Limitations of the Study 43
5.6 Recommendation 43
References 45
Appendix 51
