ABSTRACT

In all business enterprise, the role of effective implementation of organizational policies and performance is very important and can never be over emphasized and to achieve this goal, target and objective it is beckoned on the design of managers who do not sit there as a ceremonial heads rather they have role f implementing the organic functions of management in today’s dynamic and competitive business environment in Nigeria. This work in design to expose and aid the serious minded. Managers to be adequately equipped to face the challenges ahead as future management practitioners in business. And when adequate implementation of policies and procedures is not there business worldwide will be greatly affected.

In generally data needed to achieve the objective of the study. Cross – sectional survey was used. Questionnaire was used as the major instrument for primary data collection. The broaden the researchers’ depth of knowledge in the study area, the research embark  on review of related literatures with data down from secondary source. Data generated in the study was presented on frequency tables and analysed using simple percentages while the hypothesis were tested with Z test.

It was found at the end of the research work that most organizations cannot get the best out their workers or reach to their option goal, target and objectives because of poor implementation of organizational policies and procedures in Nigeria business, workers are not allowed to join in decision making that concern them.

From the findings existence of these policies and procedures in one thing, awareness and utilization, implementation on the part of the employees becomes another thing and if not taken care of it will greatly affect the whole thing as far as business is concern. Some of the policies and procedures are not in time with present technology, may of the branches are still manual at this time, when war is survival of the fittest in the banking industry. Changes in technology, necessitate changes in policies.

Finally, effective organizational policies and procedure must be more sensitive to customer and also in order to up grade the workforce with exquisite training and motivation so as to reunion a winner or achieve a set objective which is the main target.

CHAPTER ONE

1.1     GENERAL BACKGROUND OF THE STUDY

Effective implementation of organizational policies and procedure in Nigeria business encourages delegation of decision-making to business managers who do not sit there just as a ceremonial heads rather, they have role of implementation the organic functions of management in today’s dynamic and competitive business environment in Nigeria. This research work is designed to expose and aid the serious minded managers to be adequately equipped to face the challenges ahead as future management practitioners in business.

Good policies provides definite and clear direction by top management and at the same time allow subordinates to make their decision with clearly stated limits. The usual sources of policies and procedures in Nigeria business is embedded on managers and it is pertinent to note that for a business to retain it’s position as a growing concern”  entity, it is imperative that managers formulate policies, plan and strategies and also implement those plan effectively for the continued growth and survival of the business enterprise. This is a major aspect of a task facing managers especially in modern complex business situation. Therefore, today’s managers must take into consideration the following measures for effective implementation of organizational policies and procedure in Nigeria business.

They must specifically take into account the forces and trends such as environmental, economic, political, sociological, psychological, technology, legal and ethnical factors while formulating the policies that can facilitate the accomplishment of the over all objectives and goals of the business in questions. Of course, if a policy has been formulated but has not been carried out or implemented into action, it cannot be effective since it has not come to the attention of the employees, but it runs the risk of being over looked or misinterpreted, but according to, Akpala 1990, he said that written policies are more precise and less prove to misunderstanding.

For effective implementation of organizational policies and procedures in Nigeria business to be properly executed the laid down rules guiding the organization must fellow.

Procedure on the other hand can be stated as the system that describes in details the action to be taken to accomplish a set objective in business which is the main target that leads to effective implementation of policies and procedures emphasis more in details while policies concentrate on the basic general approaches. A policy in therefore a guide for making decision. Thus, according to Akpada, he simply defined policy as  guidelines to managerial actions, while Coventry and Baker (1985), defines policies as guideline laid down in general or specific terms to make organizations to reach the expected target or objectives.

1.2     STATEMENT OF THE PROBLEM

The phenomenon of not according manpower development the appropriate and regular training, and provision of desired incentives such as paying appreciably for overtime, outside duties, and other allowances as designated will certainly affect the performance of employees in the course of implementing organizational policies and procedures in Nigeria business. Alluded to that is irregular payment of salary  and promotions, and considering the workers as human beings and not as machines will definitely constitute friction in implementing those policies needed for effective business environment and adversely effect standards.

1.3     PURPOSE OF THE STUDY

This study will seek to identify the implications of freedom of action and the operating level on effective implementation of the organizational policies and procedures in Nigeria business.

Our case study will be First Bank of Nigeria Plc, which is a nation-wide bank including rural branches. We shall measure implementation or control effectives existing in the bank with respect to certain principles and safeguards which must be incorporated in any control system as far as business in Nigeria are concerned. Viz:

·        To identify  whether the system have objectives which are realistic and well designed procedures;

·        To ascertain of the system have a sound organizational structure and well designed procedures;

·        To find out if each manager in the organization is given an opportunity to contribution towards the formulation of policies for which, he will be held accountability and,

·        To determine, if he is given and feedback to let him assess his actual performance with reference to progress of business operations.

1.4     SCOPE OF THE STUDY

In a nutshell, the coverage of this study deals with the impact of organizational policies and procedures in Nigeria business with First Bank Nigeria Plc as  case study. The research will examine the operations of the bank considering the services rendered and it’s cost effectiveness. The infrastructure development and it’s level of growth towards today’s dynamic and competitive business environment will be ascertained.

Lastly, in the course of this research work, the human resources development meeting up with modern complex business climate.

1.5     LIMITATIONS

Sequel to time factor and financial constraints, the researcher restrict the study to First Bank Nigeria Plc within Enugu metropolis and selected branches within the state. The researcher was limited only to the operational services of the bank because of the above reasons.

1.6     RESEARCH QUESTION

The research questions for this study are as follow:

(1)             What influence has the effective implementation of organizational policies and procedure in Nigeria business on improving the services of Firs Bank Nigeria Plc?

(2)             How has it increased the volume of deposits in the Bank?

(3)             Has it reduced the cost of services in the Bank?

(4)             How as it helped in today’s environment?

(5)             What impact has it had an managers especially in a modern complex business situation and on their subordinates?

1.7     RESEARCH HYPOTHESIS

Ho:    All cadres of workers in FBN Plc are not involved in effective implementation of organizational policies and procedures in Nigeria businesses.

HI:     All cadres of workers in FBN Plc are not involved in effective implementation of organizational policies in Nigeria businesses.

1.8     SIGNIFICANCE OF THE STUDY

The effective implementation of organizational policies and procedures in Nigeria business should help effective managers to maintain or reach a set objective in the business world. The study is very timely, especially today that all hands are on deck to enhance business in Nigeria because of the dynamic and competitive business environment. We are in and as such, this research work is designed to expose and aid the services minded managers ahead as future management practitioners in business.

For effective implementation of organization policies and procedures in Nigeria business ie:

(a)              Effective strategic planning

(b)             Effective management

(c)              Operational control

Effective implementation of policies in business is the process by which managers makes sure that resources are obtained since the expected rules and regulations are implemented and executed, there’s no way the required resource without be obtained.

It is necessary to work according to organizational policies in business ventures so as not to go contrary which man affect the business rather the business will attain its equilibrium point.

1.9     DEFINITION OF TERMS

Assess……………………. Weigh and appraise

Regulate ………………. To adjust, to return, to predetermine course

Performance………….    the act of doing work

Result ………………..   The outcome of performance

Procedures……………  The way work is done

Efficiency ……………   Resource inputs into a process to produce the optimum amount of output

Effectiveness…………   Resource used to achieve the desired ends