STUDENTS’ SATISFACTION WITH HOSTEL ACCOMMODATION IN UNIVERSITY OF BENIN
ABSTRACT
This study assesses student’s satisfaction with hostel accommodation in University of Benin. Specifically, the study sought to determine the influence of demographic attributes on students satisfaction with hostel accommodation and to determine the extent to which students are satisfied with hostel facilities such as bedroom, bathroom, common room, pantry and support services. The population consists of all students in University of Benin, Benin city, Nigeria. Questionnaires were administered to a sample of 215 respondents through a convenience sampling technique out of which 200 were returned and found usable through the use of statistical tools including simple mean, frequency, percentage, T-Test, and analysis of variance of statistical package for social sciences (SPSS). The study found that majority of the respondents are not satisfied with hostel facilities and demographic attributes such as sex, age, level, faculty and halls of residence significantly and do not significantly affect their level of satisfaction. It is therefore recommended that government in collaboration with school management should endeavor to repair and bring to standard hostel buildings such as bedroom, bathroom, common room, and pantry and support services because these are the areas where student shows dissatisfaction.
TABLE OF CONTENT
CHAPTER ONE: INTRODUCTION
Back ground of the study    -    -    -    -    -    -
Statement of the study-    -    -    -    -    -    -    -
1.3 Research question-    -    -    -    -    -    -    -
1.4 Objective of the study-    -    -    -    -    -    -    
1.5 Research hypothesis-    -    -    -    -    -    -    -
1.6 Scope of the study-    -    -    -    -    -    -    
1.7 Significance of the study-    -    -    -    -    -    -    -    
CHAPTER TWO: LITERATURE REVIEW5
2.1 Introduction-    -    -    -    -    -    -    -    -    
2.2 Conceptual Framework-    -    -    -    -    -    -    
2.2.1 Concept of satisfaction-    -    -    -    -    -    -    -
2.2.2concept of student hostel-    -    -    -    -    -    
2.2.3 Concept of student accommodation quality-    -    -    -    -    
2.2.4 Concept of student residential satisfaction-    -    -    -    -
2.2.5Hostel for University of Benin students-    -    -    -    -
2.2/6 Student satisfaction with hostel facilities-    -    -    -
2.2.7 Measurement of hostel satisfaction-    -    -    -    -
2.3 Theoretical framework-    -    -    -    -    -    -
CHAPTER THREE: METHODOLOGY
3.1 Introduction-    -    -    -    -    -    -    -
3.2 Research design-    -    -    -    -    -    -    -    
3.3 Population of the study-    -    -    -    -    -    -    
3.4 Sampling and sampling techniques-    -    -    -    -    
3.5 Sources of Data1-    -    -    -    -    -    -    -
3.6 Research instrument1-    -    -    -    -    -    
3.7 Method of Data analysis-    -    -    -    -    -    -    
CHAPTER FOUR :DATA PRESENTATION, ANALYISES AND INTERPRETATION
4.1 Introduction-    -    -    -    -    -    -
4.2 Influence of demographic attributes on students satisfaction with
hostel accommodation-    -    -    -    -    -    
4.3 student’s satisfaction with hostel facilities-    -    -    -    
4.4  Discussion of findings-    -    -    -    -    -    -    
CHAPTER FIVE: SUMMARY OF FINDINS, CONCLUSION AND RECOMMENDATIONS
5.1 Introduction-    -    -    -    -    -    -    -
5.2 Summary of findings-    -    -    -    -    -    -
5.3 Conclusion-    -    -    -    -    -    -    -
5.4 Recommendation-    -    -    -    -    -    -    
        BIBLIOGRAPHY-    -    -    -    -    -    
        APPENDIX I    -    -    -    -    -    -    -    
        APPENDIX II    -    -    -    -    -    -
LIST OF TABLES
    Table 2.1 Students Accommodation In The Halls Of
Residence 2008/2009_2011/2012    -    -    -
Table 4.1 Respondent demographic attributes-    -    -    -
Table 4.2 Relationship between demographic attributes and
students hostel satisfaction-    -    -    -    -    
Table 4.3 student satisfaction with bedroom-    -    -    -    -    
Table 4.4 student satisfaction with bathroom    -    -    -    -    
Table 4.5 student satisfaction with common room    -    -    -
Table 4.6 student satisfaction with pantry-    -    -    -    -    
Table 4.7 student satisfaction with support services    -    -    -    
Table 4.8 Ranking of hostel facilities in terms of student satisfaction    -
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND TO THE STUDY
A hostel is a building that provides cheap accommodation and meals to student under the mandate of hostel management. It is the responsibility of hostel administrator to provide cheap and favorable hostels for the student appropriate academic performance. Over the years hostels were mainly built for student whose home were far from the learning environment and those who cannot afford accommodation outside the learning premises but nowadays student whose home are beside the learning environment are opting for hostel accommodation while some are interested in the money the hostel will generate that is applying and selling it out. Appropriate hostels environment provide student with efficiency to attain mastery of their courses after classes since there is a little distance between their hostel room and their learning environment (library, laboratory and so on).
Ubong (2007) stated that students hostels comprises of a particular type of building which provide shelter for students attending the University thereby presenting extra significant necessity that is, atmosphere that is comfortable and amenable to learning and academic success. To succeed in this regard, students amenities as a designed environment must be able to provide the needed indoor that affect the efficiency and productivity of the students. Also, Ubong noted that this particular true because hostel goes beyond just protection from the element of weather such as rain, sun, wind and dust but include social aspect of being able to interact and socialized with friends.
Furthermore, the function of students hostel goes beyond just providing accommodation for the students but also enhances their interpersonal relationship since the availability of good hostel can make the students to react intellectual competence they need in forming a character that will lead to fulfillment of living experience. Student’s hostel plays the function of bringing out the best in students in their academic pursuit as it satisfies both the physical and psychological need of the students. These facilities go beyond shelter from the element of rain, dust and others but provide social aspect of interaction and socialization with friends, promoting togetherness and bring about sense of sharing.
The provision of good hostels environment and facilities has help student to attain their primary goals, this is because good hostels facilities influences positive academic excellence while bad hostel facilities serve as a constraint to academic performance. By far, the advantages of good hostels facilities usually outweigh the disadvantages .When adequate hostels facilities are made provision for by hostels administrators there will be punctuality to classes by the student as against having to come from outside school campus which might be featured by traffic congestion, traffic jam, traffic island and even road side block and thus fostering lateness to class. The peace and tranquility of providing conducive hostels environment is very important in any institution. The phenomenal growth in population has increased the interest in higher learning and thus the number of applicant every year has outweighed hostels accommodation and as a result becomes a problem. This is because inadequate infrastructure facilities lead to overcrowding thereby causing hostel pollution. There is a need for a renewed sourcing and researching of practicable approach towards hostels facilities for the enablement and efficient conducive academic driven environment.  It is important for hostels administration to provide hostels facilities such as reading room, kitchenette, and toilet, running water, canteen, pantry, electricity and a recreation area.
The need for a conducive and favorable hostel condition in the University of    Benin cannot be overemphasized due to the fact that student are expected to be in  sound state of mind in order for them to excel in their academic performance which can be achieve by good hostels facilities . The purpose of this study is therefore Students’ satisfaction with hostel accommodation in University of Benin.
1.2 STATEMENT OF THE PROBLEM   
Hostels provide cheap accommodation to students under the mandate of hostels administrators. These infrastructure facilities are needed by students for them to reach intellectual competence in forming character that will lead to fulfillment of experience. Such facilities include reading room, kitchenette, toilet, running water, canteen, pantry, electricity a recreation area. Provision of these facilities in good working conditions is not always readily available. It is either they are unavailable or in state of despair.
Also another problem that is occasioned by students is the fact that students admitted into the University tend to exceed the facilities that are available or make provision of by hostels administrators. This challenge is due to overcrowding which result from the increasing interest in higher institutions over the years. The existing students’ facilities increase in pressure because of its shortage dwelling  unit whereby as many as fifteen  (15) students share a space allocated to ten (10).
  In addition, the problem of unsanitary environment leads to outbreak of diseases and social disorder, even poor and erratic supply of electricity coupled with shortage of water has also affect students. However, for more improved hostel facilities, the various problems needs to be tackled to achieve in their various areas of study. The study therefore is satisfaction of student’s hostel accommodation in University of Benin.
1.3 RESEARCH QUESTION
What are the influence of demographic attributes on students satisfaction with hostel accommodation?
To what extent are students satisfied with hostel facilities such as bedroom, bathroom, common room, and pantry and support services?
1.4 OBJECTIVES OF THE STUDY
The main objective of this study is to examine student’s satisfaction level with respect to hostel accommodation in University of Benin. Specifically, the study seeks to;
Determine the influence of demographic attributes on student’s satisfaction with hostel accommodation.
Determine the extent to which students are satisfied with hostel facilities such as bedroom, bathroom, common room, pantry and support services.
1.5 RESEARCH HYPOTHESIS
From the objective of the study, the research hypothesis is stated as follows:
Ho: There is no significance difference between student’s demographic attributes and their level of satisfaction (Sex, Age, Level, Faculty and Halls of residence)
H1: There is significance difference between student’s demographic attributes and their level of satisfaction (Sex, Age, Level, Faculty and Halls of residence)
1.6 SCOPE OF TE STUDY
    This study focuses on student’s satisfaction with hostel accommodation in University of Benin but it is restricted to on campus resident in the University. The scope is concentrated on the environmental services made of student’s behavior done in influencing a conducive atmosphere for academic activities in the hostels in the Ugbowo campus in the University of Benin. The study is limited to undergraduate students in the Ugbowo campus of the University. The sampling is unbiased due to the understanding that all the hostels almost share the same structure and characteristics. The sampled hostels are Queen Idia hall (hall one), Madam tinubu hall (hall two),  Mallamaminukanohall (hall three) and AkanuIbiam hall (hall four).
1.7 SIGNIFICANCE OF THE STUDY
 The study is significance in different areas which will help in decision making process. The areas which are of significant include:
Educational Policy Makers And Institutional Administrators
The educational policy makers and institutional administrator would have or renew the need for awareness of knowing the important of student’s level of satisfaction with hostel facilities and the adequacy of the provided facilities.
The Students
Students would see the need of being very mature, articulate and understanding the dialogue nature of their satisfaction with hostel facilities in relation to their needs, requirements and experience and also the factors that accounted for their satisfaction and dissatisfaction.
Sponsors AndPhilantropists
Sponsors and philanthropists would use this study to become aware of the types of accommodation necessary for the achievement of educational goals and objective  since the students are their major focus.
Lecturers And Workers
Lecturers and workers of educational institution would use the result of this study to identify the structure and types of accommodation expected by the student hence prepare for accreditation and continued sustainability and maintenance.
Researchers
 The study will help further researchers to validate student’s satisfaction when future studies are to be carried out.