The study established factors influencing the performance ofsingle window system at Namanga Border Station. For the implementation of the single window system to be successful,there needs to be good attention that is projected towards the employees, cost incurred during implementation process andmanagement. Failure and the success of an organization are based on themeasures put in place during the implementation process. Numerousorganizations today face a lot of challenges that are mainly connected with howdigital systems are implemented. Namanga Border Station has strategicimplementation plans that are underway, and it’s for this reason as to why the study focused to investigate the factors that are affecting implementation strategy of the SWS. The study particularly examined the effect of information sharing, system integration and documentation on implementation of single window system. This study focused on the theory of transformation, system theory and resource-based theory. The study adopted descriptive research design. The study’starget population constituted customs officers, KPA officers and clearing agents who are 740 in total. The study adopted the use of self-administered structuredquestionnaires to collectdata. The researcher utilized descriptive statistics for dataanalysis which included measures of central tendency namely, frequencies, percentages andmeans and measures of dispersion namely, variances and standard deviations. Data wasanalyzedusingstatisticalpackageforsocialscience(SPSSVersion22).Analysis was done, using frequency counts, percentages, means, standard deviation and the information generated was presented in form of tables and figures. This study concluded that information sharing positively affects the implementation of single window system, it was also concluded that system integration positively affects the implementation of single window system. The researcher also concluded that documentation affects the implementation of the Single window system. The study further established that SWS had a significant and positive relationship on trade facilitation. Based on the identified gaps it was recommended that all SWS stakeholders and managers in the firms are involved in the all the stages of the SWS processes. Internal and external stakeholders should be identified to brainstorm on the action plans to be adopted to ensure inefficiencies in the SWS operations are tackled and thereby lead to an improvement in service quality. The study also recommended the management should also ensure that implementation of the SWS is considered as a key organizational strategic tool in the achievement of the required objectives.

Table of Contents

DECLARATION 

DEDICATION 

ACKNOWLEDGEMENT 

LIST OF TABLES 

LIST OF FIGURES

ACRONYMS AND ABBREVIATIONS 

DEFINITION OF TERMS 

ABSTRACT 

CHAPTER ONE 

INTRODUCTION 

1.1 Background of the Study

1.1.1 Global Perspective of Single Window System 

1.1.2 Regional Perspective of Single Window System 

1.1.3 Local Perspective of Single Window System 

1.2 Statement of the Problem 

1.3.1 General Objective 

1.3.2 Specific Objectives 

1.4 Research Questions 

1.5 Significance of the Study 

1.6 Scope of the Study 

1.7 Limitation of the Study 

CHAPTER TWO 

LITERATURE REVIEW 

2.1 Introduction 

2.2 Theoretical Review 

2.2.1 The Theory of Transformation 

2.2.2 System Theory 

2.2.3 Resource Based View Theory 

2.3 Conceptual Framework 

2.4 Review of Variables 

2.4.1 Information Sharing 

2.4.2 Documentation on Implementation of Single Window System 

2.4.3 System Integration on Implementation of Single Window System 

2.5 Empirical Review 

2.6 Research Gaps 

2.7 Summary 

CHAPTER THREE 

RESEARCH METHODOLOGY 

3.1 Introduction 

3.2 Research Design 

3.3 Target Population 

3.4 Sampling Frame 

3.5 Sample Size and Sampling Technique 

3.6 Data Collection Instruments 

3.7 Data Collection Procedure 

3.8 Data Analysis and Presentation 

CHAPTER FOUR 

DATA ANALYSIS PRESENTATION AND INTERPRETATION 

4.1 Introduction 

4.2 Response Rate 

4.2.1 Response Rate Analysis 

4.2.2 Educational level 

4.2.3 Employment Duration 

4.2.4 Information sharing on implementation of single window system

4.2.5 System integration on implementation of Single window system 

4.2.6 Effect of documentation on implementation of single window system. 

CHAPTER FIVE 

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS 

5.1 Introduction 

5.2 Summary of Findings 

5.2.1 Information sharing

5.2.2 System integration 

5.2.3 Documentation

5.3 Discussion of key findings 

5.3.1 Information sharing 

5.3.2 System integration 

5.3.3 Documentation 

5.4 Conclusion 

5.4 Recommendations 

5.5 Suggestion for further Research 

REFERENCES 

APPENDICES