TABLE OF CONTENTS

DECLARATION

APPROVAL

DEDICATION iii

ACKNOWLEDGEMENTS iv

ABSTRACT

TABLE OF CONTENTS ~.

LIST OF TABLES ix

LIST OF DEFINED TERMS x

CHAPTER ONE 1

INTRODUCTION 1

1.0 Background to the study I

1.1 Project Overview 1

1.2 Problem Statement I

1.3 Scope of Study

1.4 Significance of Study 2

1.5 Aim ofthe project 2

1.6 General Objective 2

1.7 Specific Objectives 2

1.8 Limitations ofthe study 3

1.9 Research Question 3

CHAPTER TWO 4

LITERATURE REVIEW 4

1.0 Introduction 4

2.1 Literature Review 4

2.2 Information Systems 2.2.2 Information

2.2.3 A System 5

2.3 Components of an Information System 5

2.3.1 Components ofan Information System 5

2.3.2 Categories ofinformation systems 6

2.3 Executive Support System 6

2.4 Decision Support System 6

vi

2.5 Transactions processing systems .6

2.6 Management Information System (MIS) 7

2.7 Database Management Systems (DBMS) 7

2.8 Database 7

2.9 Summary 8

CHAPTER THREE 9

METHODOLOGY 9

3.1 Introduction 9

3.2 System study and investigation 9

3.3 System analysis and design 9

3.4 System implementation 10

3.5 System testing and validation 10

3.6 Consultations 10

3.7 Summary 10

CHAPTER FOUR 11

SYSTEM ANALYSIS AND DESIGN 11

4.1 Introduction 11

4.2 IJNBS Table 11

4.3 Product Table 11

4.3 Weigh Table 11

4.4UtilityTable 11

4.5 Software product 11

4.6 Sample Login forms ofa Collaborative High Speed Order Electronic Trac. dng

System 11

4.7 Summary

CHAPTER FIVE 13

IMPLEMENTATION 13

5.1 Introduction 13

5.2 Functionality 13

5.3 Usability 13

5.4 Standards 13

5.5 Effects On The Organization 13

5.6 Effect On The Customer 13

vii

5.7 System Testing and Validation 13~

5.8 Consultations 14

5.9 Summary 14

REFERENCES 15

APPENDICES 16

APPENDIX A: PLAN AND EXECUTION OF ACTIVITIES 16

APPENDIX D: INTERVIEW GUIDE FOR STAFF AT UGANDA NATIONAL

BUREAU OF STANDARDS 17

APPENDIX E RESEARCH INSTRUMENTS 18

APPENDIX F QUESTIONNAIRE 19