INDRODUCTION
The establishment and organizations established by government such as public corporation and  higher schools whose duties are to provide social and essential services for the development and welfare of it’s citizens operate below  expectations. This is because of their inefficient administrates management  and control. The consequences of this is issue of corruption in these establishments, or organization ,poor staffing provision of sub- stand services by these establishment wastage of public funds and lack of accountability.
To bring this inefficiency to an end, the author wishes to survey an alternative way of enhancing the administration to the establishment with specific attention to the university of Nigeria Enugu campus as one of these government establishments in the country.

STATEMENT OF PROBLEM
It is the legitimate responsibility of the government in the country to provide certain essential and social services to for citizen. The reason for this is that the cost of providing for these services are so huge that the private establishments can not offord the cost of these services. Some transportation services of certain nature, electricity services and educational services include others.
Most of the establishments set up by the government to provide these essential  services are lagging behind in terms of  administration and control. This deficiency created a lot of seatbacks in the management of these establishment.
It is to the opinion of the researcher that secretaries of these establishment  are the potent instrument that could be used to enhances the administration machineries of the organization or the establishment. So this research work ids aimed at evaluating the roles of improvement of quality of services rendered   by government establishment with specific emphasis on the university of Nigeria Enugu campus.

LITERATURE REVIEW
In this chapter the researcher reviewed many related works with the purpose of highlighting the relationship between these investigation. Apart from showing the relationship as stated above, it will also facilitate proper understanding of this current research work. To understand it, the researcher intends to break the review as follows