TABLE OF CONTENT

DECLARATION ....................................................................................................................... i

APPROVAL ............................................................................................................................. ii

DEDICATION ........................................................................................................................ iii

ACKNOWLEDGEMENT ...................................................................................................... iv

LIST OF ACRONYMS ............................................................................................................. v

LIST OF FIGURES ................................................................................................................................ xi

LIST OF TABLES ............................................................................................................................... xri

ABSTRACT .......................................................................................................................................... .. XIV

CHAPTER ONE ....................................................................................................................... !

1.1 Introduction .......................................................................................................................................... 1

1.1 Background of the Study .................................................................................................................... 1

1.~ Statement or the problem .................................................................................................................... 3

1 .. Purpose or the research ....................................................................................................................... 3

1.1.1 Stud!

1.5 Research Questions ............................................................................................................................. 4

1. Scope of the study ................................................................................................................................ 4

1.(>.1 Content scope .................................................................................................................................... 4

1.1>.2 Geographical scope .......................................................................................................................... 4

1..3 ·r·irne scope ........................................................................................................................................ 4

1.7 Significance of the research ................................................................................................................ 4

l.g Conceptual frame work ....................................................................................................................... 5

CHAPTER TWO ..................................................................................................................................... 7

LITERATURE REVIEW ...................................................................................................................... 7

2.1 Introduction .......................................................................................................................................... 7

2.2 The concepts ......................................................................................................................................... 7

2.2.1 Decentralized procurement. ............................................................................................................ 7

2.2.2 The Performance perspective ......................................................................................................... 8

2.2.2.1 Service delivery: ............................................................................................................................ 9

2.2.2.2 Service performance~ .................................................................................................................. 10

2.2.2.3 Service quality; ............................................................................................................................ 10

2.2.2.4 Efficiency and effectiveness; ..................................................................................................... 10

2.2.2.5 Customer satisfaction; ................................................................................................................ 10

2 Contract award and performance: .................................................................................................... 10

2.1 Competitive tendering and performance: ....................................................................................... 11

2.2 Contract monitoring and performance; ........................................................................................... 12

CHAPTER THREE ............................................................................................................................... l3

RESEARCH METHODOLOGY ....................................................................................................... 13

3.1.1 Introduction ........................................................................................................................................ 13

3.1 Research Design ................................................................................................................................. 13

3.2 Study Population ................................................................................................................................ 13

.1.3 Sample Size ........................................................................................................................................ 13

3."1 Sampling Procedure ........................................................................................................................... 14

3.5 Data Collection Sources .................................................................................................................... JS

:1.5.1 Primary Data ................................................................................................................................... 15

3.2 Secondary Data ............................................................................................................................... 15

3.il Data Collection Instrument.. ............................................................................................................. 15

:l.il.l Questionnaire .................................................................................................................................. 15

3.