2.2.1 Information Communication Technology ...................................................................... 9

2.2.2 Material Handling ........ : .............................................................................................. IO

2.2.3 Personnel Co1npetency ................................................................................................ 13

2.2.4 training ........................................................................................................................ 14

2.3 Critical Review ................. · ............................................................................................. 15

2.4 Su1nmary ....................................................................................................................... 16

CHAPTER THREE ........................................................................................................... 17

RESEARCH DESIGN AND METHODOLOGY ............................................................. 17

3.1 Introduction ................................................................................................................... 17

3.2 Research Design ............................................................................................................ 17

3.3 Target Population .......................................................................................................... 17

3.4 Sample Design ............................................................................................................... 17

3.5 Data Collection Methods ................................................................................................ 18

3.5.1 Validity And Reliability Data Collection Instruments: ................................................ 18

3.6 Data Analysis ................................................................................................................ 18

CHAPTER FOUR ............................................................................................................. 19

DATA ANALYSIS, PRESENTATION AND INTERPRETATION ............................... 19

4.0Introduction .................................................................................................................... 19

4.1 Quantitative Analysis ...................................................................................................... 19

4.1.1 Response Rate ............................................................................................................ 19

4.1.3 Marital Status ............................................................................................................. 21

4.1.4 Highest Level Of Education ........................................................................................ 23

4.1.5 Age Analysis .............................................................................................................. 24

4.1.6 Effect Of Information (:ommunication Technology In The Performance Of A Business

Firm .................................................................................................................................... 25

4.1.7 Information Communication Technology Rating ........................................................ 26

4.1.8 Effect OfMaterial Handling In The Performance Of A Business ................................ 27

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4.1.9 Material Handling Rating ............................................................................................ 28

4.1.1 0 Effect Of Personnel Competency In The Performance Of Abusiness ......................... 29

4.1.11 Personnel Co1npetencY. Rating .................................................................................. 30

4.1.12 Effect Of Training In The Performance Of A Business .............................................. 31

4.1.13 Training Rating ......................................................................................................... 32

4.2 Qualitative Analysis ....................................................................................................... 33

4.2.1 Information Communication Technology .................................................................... 34

4.2.2 Material Handling ...... : ................................................................................................ 34

4.2.3 Personnel Con1petency ................................................................................................ 34

4.2.4 Training ...................................................................................................................... 34

CHAPTER FIVE ............................................................................................................... 35

Summary of Finding Conclusion And Recommendation ................................................ 35

5.0 Introduction ................................................................................................................... 35

5.1 Su1n1nary OfThe Findings ............................................................................................. 35

5.1.1 Information Communication Technology .................................................................... 35

5.1 .2 Material Handling ....................................................................................................... 35

5.1.3 Personnel Competency' ................................................................................................ 35

5.1.4 Training ...................................................................................................................... 35

5.2 Answers To The Research Questions ............................................................................. 36

5.2.1 To What Extend Does Information Communication Technology Affect Business

Perfonnance? ...................................................................................................................... 36

5.2.2 How Does Material Handling Affect Business Performance? ...................................... 36

5.2.3 How Does Personel Competency Affect Business Performance? ................................ 36

5.2.4 How Does Training Affect Business Performance? ..................................................... 36

5.3Conclusion ..................................................................................................................... 36

5.4 Recom1nendation .......... : ................................................................................................ 3 7

5 .4.1 Information Communication Technology .................................................................... 3 7

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5 .4.2 Material Handling ....................................................................................................... 3 7

5 .4.3 Personnel Competency.: .............................................................................................. 3 7

5.4.4 Training ...................................................................................................................... 37

5.5 Area For Further Research ............................................................................................. 37

References ............................................................................................................................ 3 8

Appendix: ........................................................................................................................... 40

WORK PLAN .................................................................................................................... 44

Budget .................................... : ............................................................................................ 46