ABSTRACTThe   aim   of   this   study   was   to   determine   the   effect   of   employee   relations   onorganizational productivity. In every organization, activities revolve around twomajor groups, the employer and the employee, therefore co-operation is necessaryif the organization must realize its corporate goals.  Taking into account the aim ofthis study which is to look into the effect of employee relations  on productivity inan organization, you will see that serious and proper examination of the existingliterature     on   this   topic   has   been   assessed   .The   theoretical   framework   was   adiscussion of theories which explained the relationship between employee relationsand   the   level   of   productivity.   The   theory   discussed   was   equity.   The   theoryexplained   how   employee   relations   practices   affects   productivity.   This   study   iscentered on the banking sector with Zenith Bank Plc as case study. The researchwork is aimed at bridging the gap between employee relations and organizationalproductivity.vi

Table of content Cover page………………………………………………………………………………………….i

Title page……………………………………………………………………………….…..ii

Certification………………………………………………………………………………..iii

Dedication ………………………………………………………………………………....iv

Acknowledgements ………………………………………………………………………..v

Abstract……………………………………………………………………………………vi

Table of contents………………………………………………………………………….vii

CHAPTER ONE 1.1 Background to the study……………………………………………………………….1

1.2 Statement of the Problem……………………………………………………………....3

1.3 Objectives of the study………………………………………………………………....4

1.4 Research Questions …………………………………………………………………….4

1.5 Operationalization ……………………………………………………………………...5

1.6 Significance of the study…………………………………………………….……….....6

1.7 Scope of the study ………………………………………………………….…………..7

1.8 Limitation of the study …………………………………………………………………7

1.9 Definition of terms……………………………………………………………………...7

CHAPTER TWO

2.1   Introduction…………………………………………………………………………….9

2.2  Conceptual Framework- Employee Relations…………………………………………10

2.3  Organizational Productivity …………………………………………………………...31

2.4  Empirical Review……………………………………………………………………....35

2.5  Theoretical framework………………………………………………………………….39

2.6  Research Gaps ………………………………………………………………………….41

CHAPTER THREE

3.1 Introduction to the study…………………………………………………………………42

3.2 Research Design…………………………………………………………………...……..42

3.3 Population Of the study …………………………………………………………………..43

3.4 sample size………………………………………………………………………………..44

3.5 Sampling Techniques……………………………………………………………….……..44

3.6 Sampling Frame…………………………………………………………………….……..44

3.7 Sources of Data and Collection……………………………………………………………45

3.8 Research Instrument and Design …………………………………………………………45

3.9 Validity of Research……………………………………………………………………….45

3.10 Reliability of Research Instrument…………………………………………….………..…46

3.11 Method of Data Analysis……………………………………………………..………..…47

CHAPTER FOUR

4.0 Introduction………………………………………………………………………………..48

4.1 Presentation of Data………………………………………………………………………..48   

4.1.4 Education……………………………………………………………………….………50   

4.1.6 Work Experience………………………………………………………………….……50   

4.1.7 Marital Status…………………………………………………………………….……..51

4.2 Presentation and Analysis of Data According to Research Question………………………51

4.3 Hypothesis Testing………………………………………………………………………….63

4.4 Discussion of Results………………………………………………………………………..64

CHAPTER FIVE

5.1 Introduction…………………………………………………………………………………69

5.2 Summary of Research work……………………………………………………………..….69

5.3 Research Findings…………………………………………………………………………..70

5.4 Summary of Empirical findings and Theoretical findings  ………………………………...70 

5.5 Recommendations…………………………………………………………………….……..71

5.6 Conclusion………………………………………………………………………….………..71

5.7   Suggestions   for   further studies………………………………………………………………..72