TABLE OF CONTENTS DECLARATION--------- ---------------------- ii APPROVAL------------------- ----------iii DEDICATION ----------------------·--------------------iv ACKNOWLEDGEMENTS--------- -----v TABLE OF CONTENTS ------------------------------vi LIST OF TABLES-------------------------------------·-----------viii LIST OF FIGURES----------- ABSTRACT ----------- ·-------------------·------IX ·---------------------x CHAPTER ONE -------·----------------------------------1 1.0 Introduction. ---------- 1 1.2. Problem statement. ----------------------------------3 1.3. Purpose of the study. -------------------------------3 1.4. Research objectives. -------------------------------3 1.5. Research questions.-----------------------------------3 1.6.1. Content scope -----------------------------------------------------4 1.7. Significance of the study.------------------- ---4 CHAPTER TWO-----------------------------------------5 LITERATURE REVIEW 5 2.0. Introduction.-------------------------- 5 2.1. Theory of teamwork. ----------------·-----------------5 2.2. Conceptual framework. ----------- --------------------------------6 2.3. Related literature. ------7 2.3.2. Barriers to effective team performance. 8 2.3.3. The effects of teamwork on employee performance. 9 VI CHAPTER THREE--- 11 RESEARCH METHODOLOGY-------------------------------------------- 11 3.0. Introduction.--------------------------------------------------------------- 11 3.1. Research design. ---------- 11 3.2. Study Population.------------------------------------------------------ 11 3.3. Sampling Procedure. ---------------------------------------- 11 3.4. Data Source.----------------------------------- 11 3.4.1. Sources of primary Data. ---- 12 3.4.2. Sources of secondary Data. ----------------------------------------------- 12 3.6. Data Analysis.------------------------------------------------------------------- 12 CHAPTER FOUR -------------------------------------------------- 13 DATA PRESENTATION, ANALYSIS, AND INTERPRETATION----------- 13 4.0. Introduction. -------------------------------------------------------- 13 4. I. Forms of teams in Bugambe Tea Estates. --------------------------13 4.2. Barriers to effective team performance in Bugambe Tea Estates.---------------- 15 4.3. Effects of teamwork on employee performance in Bugambe Tea Estates.-------------- 17 CHAPTER FIVE---- -----------------------------·----- 19 DISCUSSION OF FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS ------- 19 5.0. Introduction.----------------------------------------------------- 19 5.1. Discussion of findings.------------------------------------ 19 5. I. I. Forms of teams in B ugambe Tea Estates. 19 5.2. Conclusion.------------------------------------------- 21 5.3. Recommendations. --------·--------------------·-------------21 REFERENCES--------------------------------------------------------- 22 APPENDIX I: QUESTIONNAIRE------------------------------------ 24 APPENDIX 2: INTERVIEW GUIDE----- ------------------ 26 APPENDIX III: ESTIMATED BUDGET------------- - 27 APPENDIX IV: TIME FRAME------------------------------------·-----28 Vll LIST OF TABLES Table 4.1: shows the forms of teruns in Bugambe Tea Estates. ------------------------ 13 Table 4.2 shows the barriers to effective terun pe1fonnance in Bugambe Tea Estates.----- 15 Table 4.3 shows the effects of terunwork on employee performance in Bugambe Tea Estates. --------------------------------------------------------- 17 viii LIST OF FIGURES Figure 1 :. The 4 Phases of Tuckman's Teamwork Theory .......................................................... 5 Figure 2: Conceptual Framework ................................................................................................ 6 Figure 3: Shows the forms of teams in Bugambe Tea Estates ................................................... 14 Figure 4: Shows the forms of teams in Bugambe Tea Estates ................................................... 14 Figure 5: Shows barriers to effective team performance in Bugambe Tea Estates ................... 15 Figure 6: shows barriers to effective team performance in Bugambe Tea Estates .................... 16 Figure 7: Effects of teamwork on employee performance in Bugambe Tea Estates ................. 17 ix

ABSTRACT

The topic of the study was team work and employee performance in organizations. A Bugambe tea estate was used by the researcher as the case study. The general objective of the study was to establish the relationship between work teams and employee performance in Bugambe Tea Estates. The objectives of the study were: to identify the forms of team in Bugambe Tea Estates; to identify the barriers to effective team performance in Bugambe Tea Estates; and to examine the effects of work teams on employee performance on employee performance in Bugambe Tea Estates. The researcher employed a cross sectional survey and the case study strategy. These were used because they appeared to be cost effective since the researcher gathered data from a small geographical area, and also data was gathered once. As a result of these, the researcher was in position to complete the study amidst the meager resources. The data that was gathered was analyzed both qualitatively and quantitatively. From there, data that was analyzed quantitatively was posted onto frequency distributions tables and graphs for easy interpretation.The study revealed that there was a positive relationship between the independent and the dependent variables. Teamwork in the organization was found to be leading to an increase in employee performance. The study revealed that there was only one form of teams in Bugambe Tea Estates. All the teams were problem solving teams. The barriers to effective team performance were found to be groupthink, lack of critical skills amongst the team members, guided communications, lack of different view points and dysfunctional conflicts. Dysfunctional conflicts were found to be the most occurring barrier to effective team performance in Bugambe Tea Estates. The study further revealed that teamwork had both positive and negative effects on employee performance. However, teamwork was found to be having more positive than negative effects on employee performance in Bugambe Tea Estates. Owing to the findings, the researcher made the following recommendations: The management of Bugambe Tea Estates to encourage the employees to work in teams. This was to be done through informing them of the advantages behind teamwork, and also introduce team based incentive rewards as opposed to individual based incentive rewards. The management was also recommended to emphasize other forms of teams other than relying on problem solving teams a lone. The teams were to include functional teams, virtual teams, cross functional teams, and cross functional work teams. For researchers who may carry out research in the future, they were recommended to conduct it on teamwork and labor turnover.