TABLE OF CONTENTS

DECLARATION ............................................................................................................................ i

APPROVAL .................................................................................................................................. ii

ACKNOWLEDGEMENT .......................................................................................................... iii

DEDICATION .............................................................................................................................. iv

TABLE OF CONTENTS .............................................................................................................. v

LIST OF TABLES ...................................................................................................................... vii

LIST OF FIGURE ..................................................................................................................... viii

LIST OF ABREVIATIONS ......................................................................................................... ix

CHAPTER ONE ............................................................................................................................ 1

1.1 Background of the study ......................................................................................................... 1

1.2 Statement of the problem ........................................................................................................ 3

1.3 Purpose of the study ................................................................................................................ 3

1.4 Objectives of the study ............................................................................................................ 3

1.5 Research questions .................................................................................................................. 3

1.6. Scope of the study ................................................................................................................... 3

1.7. Significances of the study ....................................................................................................... 4

CONCEPTUAL FRAMEWORK ................................................................................................ 5

CHAPTER TWO ........................................................................................................................... 6

2.0 Introduction .............................. , .............................................................................................. 6

2.1 Definition of concepts .............................................................................................................. 6

2.2 Communication process .......................................................................................................... 6

V

2.3 Types of internal communication ........................................................................................... 8

2.4 Channels of internal communication ..................................................................................... 9

2.5 Barriers to internal communication .................................................................................... 11

2.6. Impacts of internal communication .................................................................................... 12

CHAPTER THREE ..................................................................................................................... 14

3.0 Introduction .............................. ; ............................................................................................ 14

3.1 Research design ...................................................................................................................... 14

3.2 Area of the study .................................................................................................................... 14

3.3 Sample size and Selection ...................................................................................................... 15

3.4 Sampling procedure .............................................................................................................. 15

3.5 Data collection instruments .................................................................................................. 15

3.6 Data analysis and preseutation ............................................................................................. 16

3.7 Ethical consideration ............................................................................................................. 16

3.8 Limitations of the study ........................................................................................................ 17

CHAPTER FOUR ....................................................................................................................... 18

4. 0 INTRODUCTION ............... :: ............................................................................................ 18

CHAPTER FIVE ......................................................................................................................... 26

vi

LIST OF TABLES

Table 4.1: Showing the classification of Respondents According to Sex ....................... 18

Table 4.2: Showing the classification of Respondents according to the Age ................... 19

Table 4.3: Showing the classification of respondents according to their Education Levels.19

Table 4.4: Showing the respondents categoties in the Ministry ................................... 20

Table 4.5: Showing the responses on to and from of information from management levels to

operational levels ............................................................................................ 21

Table 4.6: Showing management communication channels to the entire staff ................. 21

Table 4.7: Showing respondent received information through the organization at the right

time ............................................................................................................ 22

Table 4.8: Showing responses if internal communication enhances respondent's

performance at work .......................................................................................... 23