TABLE OF CONTENTS

DECLARATION .

APPROVAL ii

DEDICATION Iii

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS V

LIST OF TABLES AND FIGURES ,,iii

LIST OF ACRONYMS ix

ABSTRACT

CHAPTER ONE:INTRODUCTION 1.0 Introduction I

1.1 Background of the study

1.2 Statement of the Problem 3

1.3 Purpose of the Study 4

1.4 Specific objectives 4

1.5 Research question 4

1.6 ScopeoftheStudy 4

1.7 Significance of the study 5

CHAPTER TWO: LITERATURE REVIEW 6 2.0 Introduction 6

2.1 Theoretical Framework 6

2.1.1 Adam Smith’s Theory of Social Economic Development 6

2.1.2 DAVID RICARDO’S THEORY OF ECONOMIC DEVELOPMENT C)

2.1.3 Keynesian Theory of Social Economic Development 3

2.3 Revie of Related Literature 15

2.4 Telecommunication and improvement of standard of living 1 8

2.5 Telecommunication companies and employment creation 9

2. 6 Telecommunication on Health and Education 20

V

CHAPTERTHREE: METHODOLOGY .23 3.0 Introduction 23 3.1 Research design 23 3.2 Research area 23 3.3 Research population 24 3.4 Sample and Sampling Technique 24

3,5 Data Collection Methods 25 3.5.1 Documentary review 25 3.5.2 Questionnaires 25 3.5.3 Interviews 26 3.7 Data Analysis 27

3.8 Limitations of the Study 27 3.9 Ethical Consideration 27

CHAPTER FOUR:PRESENTATIONS, ANALYSIS AND DISCUSSIONS OF

THE FINDINGS 29 4.0 Introduction 29 4.1 Demographic Distribution of the Respondents 29 4.1.1 Distribution of the Respondents by Gender 29 ~l.1.2 Distribution of the Respondents by Years of Linkage

4.1.3 Educational Level of the Respondents I 4.2 Telecommunication in Improving Standard of Living

4.3 The Role Telecommunication in Creating Job Opportunities 4.4 Telecommunication in Improving Health and Education 40

CHAPTER FIVE 44 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 44 5.0 Introduction 44 5.1 Summary of the Findings 44 5.1.1 Telecommunication in Improving Standard of Living 44

5.1.2 The Role of Telecommunication in Creating Employment 45

Ii

5.1.3 Telecommunication in Improving Health and Education .45

5.2 Conclusion 46

5.2.1 Telecommunication in Improving Standard of Living 46

5.2.2 Telecommunication Companies in the Creation of Jobs 46

5.2.3 Telecommunication in Improving Health and Education 46

5.3 Recommendations 47

5.4 Recommendations for Future Research 40

REFERENCES 50

APPENDICES 52

APPENDIX A: Questionnaire for Employees

APPENDIX B: Questionnaire for Clients

APPENDIX D: Interview Guide for Departmental Heads 61

ABSTRACT

The study on the “Telecommunication Companies and Socio-Economic Development” was carried out in Puntland State of Somalia, with specific aims of; examining the role of telecommunication company; in improving people’s standard of living; creation of employment and in improvement of health and education. A review of related literature was carried out on already existing information on the specific aims of this study as a way of comprehending the problem as well as enriching and supplementing the study findings. This was through quantitative and qualitative research designs under which questionnaires and interviews were administered to a sample of 40 respondents who were both randomly and purposively selected.It was established that, the telecommunication company has improved people’s standards of living through; improving their business performances, getting people closer to each other irrespective of distance, promoting enhancement of research, improving market opportunities, creation of awareness, improved on the use and application of science and improving the people’s ability to save. In addition to this the telecommunication company has created jobs such as; recruiting on merit, building capacities of the young people, direct and indirect job creation and developing ICT while in the health and education sectors, the company has paved way for; Corporate social responsibility; enabled on-line courses; provided scholarships construction of schools and health centers, donated computers as well as rehabilitated children. The study concluded that, although the company has created employment avenues, it should avoid duplication of roles and focus on economically sustaining jobs. In addition to this, beside playing a corporate social responsibility role companies should take initiative to raise awareness on the possible shortfalls of the systems and on top of this, should develop a policy of raising awareness on crime detection to its users. The study recommends; opening more lines for telecommunication for wider outreach; projects should be inclusive in nature; develop an implementation base linked to local problems; demonstrate how telecommunication can transform the education and health sectors; devise means to protect users against hackers; Advising telecommunication users on possible shortfalls that may erupt; Conduct facilitation and research for profile building; diversification of projects; identifying rivals; need for company to know about the size of its potential market; implementation of a guided participatory action research