ABSTRACT

Bingham University is a Faith based

University, owned by ECWA (Evangelical Church Winning All). The University is

said to have graduated five (5) sets of students since inception in 2006. In

view of this development, there is a need for the University to adopt the

principles of Total Quality Management. The problem of poor service quality in

most Nigerian Universities, calls for greater concern and urgent steps aimed at

eliminating the problem. The main objective of this study is to suggest ways

that will help the university improve its performance level and how best it can

train its personnel to be quality conscious. The methodology adopted in this

study was basically the use of primary and secondary data. The sample size was

drawn by way of a simple random sample technique and data was presented through

the use of tables. From the data collected, some of the major findings were

that, a complete adoption of the dogmas of TQM in the University will improve

organizational performance and management need train and develop staff on TQM

implementation. Also, the University should exhibit zero tolerance for defects

and errors as well as try to make resources ne