ABSTRACT
This project research “The Impact of Modern Communication Facilities on the performance of the Secretary in an Organization”. This becomes essential as every organization seeks to achieve set objectives or goals. This project looks at the impact of modern communication facilities on the performance of a secretary in an organization. Chapter one of this project introduces the background to the subject matter, background to the area of study with emphasis on a survey of some selected organizations in Kaduna metropolis, the scope and limitation of the study, statement of the problems, aims and objectives of the study, significance of the study, the hypothesis of the study. Chapter two contains the review of related literature. This chapter discuss the views of other authorities and it affects the topic researched. These authorities are quoted and acknowledged. Chapter three contains the methodology of data collection by the research in the course of this study. These include the population of the study, the sampling technique, research instruments used, sources of data collected and gathered, method for the test of hypothesis. Chapter four contains the presentation and analysis of data as well as the test of hypothesis. Lastly, chapter five deal with the summary, conclusion and the recommendations based on the findings of the research.
TABLE OF CONTENTS
CHAPTER ONE
Introduction---------1
1.1Background of the Study------1
1.2Statement of the Problem------2
1.3Purpose of the Study-------3
1.4Research Questions-------4
1.5Significance of the Study------5
1.6Scope/Delimitation of Study-----5
1.7Definition of Terms-------6
CHAPTER TWO
Review of Related Literature
2.0Introduction--------8
2.1What is Communication?------9
2.2The Purpose of Communication-----9
2.3The Process of Communication-----10
2.4The Different Types of Modern Communication Facilities12
2.5Impact of Modern Communication on the Secretary-22
2.6Problems posed by Communication Facilities to the Secretary 24
2.7Summary of the Review------25
CHAPTER THREE
RESEARCH METHODOLOGY
3.0Introduction--------26
3.1Research Design-------26
3.2Area of Study --------27
3.3Population of the Study------27
3.4Sampling Size and Technique-----28
3.5Instrument for Data Collection-----28
3.6Validation of Instrument/Reliability----28
3.7Administration of Instrument-----29
3.8Historical Background of Organization Used in the Study29
3.9Methods of Data Analysis------36
CHAPTER FOUR
DATA ANALYSIS AND PRESENTATION
4.0Introduction--------37
4.1Data Presentation and Analysis-----37
4.2Major Findings--------47
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.0Introduction--------50
5.1Summary---------50
5.2Conclusion---------52
5.3Recommendations-------52
5.4Area of Further study-------54
Reference---------55
Questionnaire
