ABSTRACT 

  This research work was designed to study training and development of employees in service organization.

  This study titled “An Evaluation of the effect of manpower training and development in service organizations. A case study of power holding company of Nigeria (PHCN) PLC Enugu Zone is of/with the view of finding out the way by which training and development can be conducted.

  The objective of the study is to highlight the advantages of human resource training and development and recommend an appropriate measure that could help improve the current human resource training programmes. Relevant data for this research work were collected from both primary source and secondary source of data. A descriptive method was used for this study. The total population of the staff in the organization is 250 out of which questionnaires were drawn from staff of the organization which constitute a sample size of 154.  The statistical instrument used in testing the validity of the hypothesis was chi – square. Among the major findings of the work was that training and development programme improve productivity and better performance. The research therefore recommended that there should be a free flow of information to enable all the staff to be aware of the training and development programme available to them both internally and externally. 

TABLE OF CONTENT 

Title Page 

Certification

Dedication 

Acknowledgement 

Abstract 

Table of content 

CHAPTER ONE  

 INTRODUCTION

Background of the study 

Statement of the problem 

Objective/purpose of the study

Research Questions

Statement of Hypothesis

Significance of the study

Scope and limitation of the study

CHAPTER TWO

REVIEW OF RELATED LITERTURE 

   Theoretical framework for the study 

2.2      Historical background

2.3      Current literature on theories post

  Reference 

CHAPTER THREE 

RESEARCH DESIGN 

    Research Design 

    Sources of data

3.2.1    Primary sources of data

3.2.2    Secondary sources of data

3.3       Population of the study  

3.4       Sample design and determination of sample size

3.5       Methods of data collection

3.5.1    Questionnaire design, distribution and collection of  

            responses

3.5.2    Secondary method of data collection

3.6       Method of data analysis 

CHAPTER FOUR 

DATA PRESENTATION AND ANALYSIS 

Data Presentation and Interpretation

Test of Hypothesis

CHAPTER FIVE 

SUMMARY, CONCLUSION AND RECOMMENDATION

Summary of findings

Conclusion

Recommendation

Bibliography 

Appendix 

Questionnaire