ABSTRACT

Performance appraisal is a systematic evaluation of staff with respect to their performance on the job, potential for development aimed at contributing towards attaining corporate goals and objectives. The concept therefore provides a feedback process leading to greater clarity regarding organization's expectations, staff capabilities, performance goals and communication improvement. Alot of research has been conducted on performance management and its purposelimportance in organizations. In most of these studies, emphasis has been laid on the definition, purpose and benefits of performance management to an organization. The researcher is of the view that performance management from how it is done; the feedback both to the organization and the employees is central to the success of an organization. The purpose of this study is to bridge the research gap by examining the performance monitoring methodology and performance feedback. By confining to a case study of KenGen, the researcher will attempt to show how having an ineffective/inefficient performance management system can hamper the morale of employees inan organization. The choices of KenGen is deliberate since a great proportion of country's resources are in the government sector and can be mismanaged through poor human resource performance management systems. Based on the findings and recommendations, it is hoped KenGen will adopt a more effective, employee friendly performance management system.