CHAPTER ONE

1.1   INTRODUCTION

1.2   Both the private and government sectors nowadays lay emphasis on strategic planning, balancing of records control and rapid response to a development problems. The result is a constant demand for better and more timely information. The need for efficient planning and controlling cannot be over-emphasized. This implies to. - a good system of management. This is especially true in the area of keeping accurate records of clients (customers) of an organisation to minimize fraud, misplacement of records of customers, and errors in terms of calculations, etc. For the effect of sound management practice in the Customer Relations Department help with the up-to-date and accurate customer information on which decision-making by the organisation or management body are based. The need for accurate customer records of clients is high nowadays due to increase in efficiency, productivity, response time to customers, good relationship with customers, proper handling of customers records, etc. From the management viewpoint, the Customer Relations Department exist for two reasons: First, they provide infuriation to the management, thus making available customer data about each client such as customer number, customer name, customer street, customer city, customer state, etc.