ABSTRACT Kampala International University (KIU) has recently joined the league of institutions offering online education to learner. In an organizational setting, whenever a new technology is deployed, it is necessary to evaluate its success so as to understand if it’s been embraced by the users. It is therefore, necessary to evaluate the perception of c-learners from the “quality” point of view as they continue to use the platform for their learning. The aim of this study is to evaluate F-Learners perception on the efficiency and reliability of the KIU eLearning platform. In this study, the researcher adapted descriptive, descriptive correlation and cross sectional design using a survey questionnaire and data was collected from a sample size of 80 respondents. A 4—point Likert scale was used to measure the perception of c-learners which ranges from ‘lStrongly Disagree” to “4Strongly Agree”. A purposive sampling technique was used to select respondents from the target population of 100 students who have registered and enrolled on the KIU e-learning platform. Findings of the study revealed that, there is a moderately significant relationship between System Quality on Continual Usage Intention which indicates that the quality of the platform can affect student to continue to use the system. The more they perceive the system to be of quality, the more they are likely to use it. Also, the findings indicate that, the c-learners are satisfied with the quality of the course content provided on the platform.

TABLE OF CONTENTS

DECLARATION

APPROVAL

ACKNOWLEDGEMENT iv

LIST OF TABLES

LIST OF FIGURES vi

LIST OF ACRONYMS/ABBREVIATIONS vii

ABSTRACT xi

CHAPTER ONE

1 .0 Introduction 1

1. 1 Background ofthe Study I

1.1.1 Historical Perspective

1.1.2 Theoretical Perspective 4

1.1.3 Conceptual Perspective 5

1.1.4 Contextual Perspective 5

1.2 Statement of the Problem 8

1.3 General Objectives 10

1.3.1 Specific Objectives ofthe Study 10

1 .4 Research Questions 10

1.5.0 Scope of the study 10

1.5.1 Geographical Scope 10

1.5.2 Content Scope 11

1.5.3 Theoretical Scope 11

1.5.4 Time Scope 12

1.6 Significance ofthe Study 12

CHAPTER TWO 13

LITERATURE REVIEW 13

2.0 Introduction 13

2.1 Theoretical Review 13

2.2 Conceptual Framework ofthe Study 19

2.2.1 Definition of Quality 20

2.2.2 System Quality 20

2.2.3 Course Content Quality 21

VI I

2.3 Related Literature .22

CHAPTER THREE 30

METHODOLOGY 30

3.0 Introduction 30

3.1 Research Design 30

3.2 Study Population 30

3.3 Sample Size 31

3.4 Sampling Techniques 31

3.5 Research Instrument 32

3.6 Method of Data Collection 32

3.7 Validity and Reliability of the Instrument 33

3.7.1 Validity of the Research instrument 33

3.7.2 Reliability of the Research Instrument 33

3.8 Data Analysis 34

3.9 Ethical Consideration 35

3.10 Limitation of the Study 36

CHAPTER FOUR 37

PRESENTATION, ANALYSIS AND INTERPRETATION 37

4.0 Introduction 37

4.2 Reliability of Research Instrument 38

4.3.0 Characteristics of Respondents 39

4.4.0: Responses on the Specific Objectives 42

CHAPTER FIVE 46

SUMMARY OF THE FINDINGS, CONCLUSION AND

RECOMMENDATIONS 45

5.0 Introduction 46

5.1.0 Characteristics of Respondents 46

5.2.0 Specific Objectives 47

5.2.1 Perception of users on Perceived Usefulness and Perceived Ease of Use on Continual Usage

Intention 47

5.2.2 The relationship between Perceived Usefulness and Perceived Ease of Use on Continual Usage

Intention 47