CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF STUDY.

Information technology is an essential tool to guest tracking. The faster and more effectively it works, the safer our business management is.

Information system (IS) refers to a system that comprises of persons, data records and activities that process data and information in an organization, and it includes the organization‟s manual and automated processes. In a narrow sense, the term information system refers to the specific application software that is used to store data records in a computer system and automates some of the information-processing activities of the organization.

The term information technology has ballooned to encompass many aspects of computing and technology, and the term has become very recognizable. The information technology umbrella can be quite large, covering many fields. IT professionals perform a variety of duties that range from installing applications to designing complex computer networks and information database.

Since the first wave of computerization in the 1970‟s, the implementation of information technology within policing has been questioned and often met with resistance. The development of an information technology strategy must be viewed in the context of increasing expectations and pressure for reform within organizations.

The business environment in which banks operate is changing; increased demands for efficiency has led to information technology being recognized as a valuable and innovative addition to guest tracking system.

Over the last decade, computer and telecommunication technologies have developed at an extraordinary rate. Increased computer power, advances in data transmission, attractive and user-friendly graphic interfaces present bank with unprecedented capacity to collect, store, analyze and share data with stakeholders inside and outside of bank.

Historically, the innovation of information systems has served as the catalyst for dramatic changes in the organization work and has presented both opportunities and challenges to operators.

Some banks have made tremendous efforts in creating databases for guest information system for security purposes.