ABSTRACT The study was to examine the effectiveness of Human Resource Planning (HRP) and its effect at Information Services Department (ISD). The study which contains the research design, research population, sample and sampling procedure and data gathering instruments. It also sought to find out whether there are HRP policies and practices in the ISD; to establish whether the Human Resource Planning practices and procedures within ISD are functioning effectively; and to find out the challenges of the provision of a framework to guide the implementation of HRP in the ISD. The results of the study reveal that most of the ISD staff do not have in-depth knowledge on Human Resource Planning, thus it is not well practiced by the senior officers. The study concludes with the organization being proactive in recruiting and retaining employees. A recommendation for Information Services Department towards an effective Human Resource Planning for the organisation.

TABLE OF CONTENTS

TITLE OF PAGE……………………………………………..………………………..i

DECLARATION ......................................................................................................... iii

DEDICATION............................................................................................................. iii

ACKNOWLEDGEMENT............................................................................................iv

ABSTRACT...................................................................................................................v

TABLE OF CONTENTS….....……………………………………………………….vi

LIST OF TABLES…………..………………………………………………………..ix

LIST OF FIGURES…………………………...………………………………………xi

CHAPTER ONE………………………………...…………………………………….1

1.0 Introduction………………………………………………………………….…….1

1.1 Background to the study..................................................................................1

1.2 Statement of the Problem................................................................................2

1.3 Objective of the Study.....................................................................................4

1.4 Research Question..........................................................................................4

1.5 Significance of the study.................................................................................4

1.6 Brief Methodology ..........................................................................................5

1.7 Scope and limitation of the Study ...................................................................5

1.8 Organisation of the Study................................................................................6

CHAPTER TWO………………………………………………………………………8

2.0 LITERATURE REVIEW………………………………………………………….8

2.1 Introduction .....................................................................................................8

vii

2.2 Human Resource Planning (HRP) Defined.....................................................8

2.3 Operational Definitions of Keywords in the Working Title .........................10

2.4 Importance of Human Resource Planning ....................................................11

2.5 Steps in Human Resource Planning ..............................................................13

2.6 Benefits of Human Resource Planning .........................................................15

2.7 Tools and Techniques in Human Resource Planning....................................16

2.8 A Framework for Human Resource Planning Techniques on Information

Services Department (ISD) ......................................................................................17

2.9 How HRP Performs Effectively to Organization Plan…………………….21

2.10 Need for Human Resource Planning.............................................................22

2.11 Aims Of Human Resource Planning .............................................................23

2.12 Human Resource Planning and Manpower Planning....................................23

2.13 Pitfalls in Human Resource Planning............................................................24

2.14 Process of Human Resource Planning ..........................................................25

2.15 The Organization Context of Human Resource Planning.............................26

2.16 Conclusion.....................................................................................................26

CHAPTER THREE…………………………………………………………………..29

3.0 METHODOLOGY ...........................................................................................28

3.1 Introduction ...................................................................................................28

3.2 Research Design............................................................................................28

 3.3 Data Gathering Instruments………..………………………………….……32

3.4 Method of Data Analysis...............................................................................33

3.5 Brief Description of the ISD .........................................................................33

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CHAPTER FOUR……………………………………………………………………40

4.0 DATA ANALYSIS AND DISCUSSION OF RESULTS…………….…………40

4.1 Introduction ...................................................................................................39

4.2 Information Services Department (ISD) .......................................................39

4.3 Human Resource Practice and Procedures....................................................45

4.4 Key Unit Involved in Human Resource Planning.........................................50

CHAPTER FIVE……………………………………………………………………..64

5.0 SUMMARY, CONCLUSION AND RECOMMENDATIONS.......................63

5.1 Summary .......................................................................................................63

5.2 Conclusion.....................................................................................................64

5.3 Recommendations.........................................................................................65

REFERENCES ............................................................................................................66

APPENDICES .............................................................................................................68

 Questionnaire…………………………………………….………………..………69

 Interview Guide…………………………………………………………………....79