TABLE OF CONTENTS
TITLE PAGE………………………………………………….i
APPROVAL PAGE…………………………………………….ii
DEDICATION…………………………………………………iii
ABSTRACT……………………………………………………iv
TABLE OF CONTENTS………………………………………v
CAHPTER ONE
1.0Introduction……………………………………………..1
1.1The Background of the study……………………………1
1.1.2Government Involvement in the oil Industry and the birth of (the NNPC (Nigeria National Petroleum Corporation)………….6
1.1.3History of shell in Nigeria ……………………………..7
1.1.4Public Relations Practice in Rot Harcourt The hing Company Limited (PHRC) and shell Development Company of Nigeria…………………………………………………10
1.2Statement of Research Problems………………………12
1.3The Purpose (Objective) of the Study…………………13
1.4Significance of the Study………………………………13
1.5Research Questions……………………………………15
1.6Research hypothesis……………………………………15
1.7Definition of Terms……………………………………17
1.8Assumptions……………………………………………18
1.9Scope and Limitations of the study……………………18
References……………………………………………………20
CHAPTER TWO
2.0Literature Review………………………………………22
2.1Sources of Literature …………………………………. 22
2.2The Review ……………………………………………23
2.2.1Community Relations…………………………………30
2.2.2Crisis Management and Resolution …………………37
2.2.3Issues Management ………………………………….38
2.2.4Planning and Prevention of crisis……………………39
References 42
CHAPTER THREE
3.0Methodology………………………………………44
3.1Research Design ………………………………….44
3.2Research Design …………………………………44
3.3Research Sample………………………………..44
3.4Measuring Instrument ………………………..45
3.5Data Collection……………………………..46
3.6Analysis of Data……………………………46
CHAPTER FOUR
4.OData Analysis and Result Presentation…………………47
4.1An overview………………………………………….47
4.2Analysis of Responses of the staff of Public Relation Department ……………………………………….48
4.3Analysis of Responses of the public……………..59
4.4Hypothesis Testing …………………………………70
4.5Discussions of findings…………………………78
CHAPTER FIVE
5.0Summary, Conclusion and Recommendation
5.1Summary of the Study……………………………….81
5.2Conclusion ………………………………………….82
5.3The commendations …………………….83
BIBLIOGRAPHY………………………………………..85
APPENDICES
AppendixI – Questionnaire for staff ………………………87
AppendixII – Questionnaire for the Pubic ………………88
