A public relations is the acts of employing effective communication to build sustain and defend organization’s reputation among both its internal and external public.  Remarkably which any organizations public image receives a high rating bases on the foregoing attributes it translates into increased public confidence patronage  good will higher profit growth peaceful and stable environment

The  researcher’s interest in this topic emanated from the above premise also as a student  of  communication would like to find out public relations as a tool for  conflict resolution Questionnaire personal  interviews personal association journals textbooks office record etc.  were used to gather primary and secondary data which were then analysed using statistical techniques as percentage rate means table and charts.  The population  interest included both internal and external.

Random sample method  was adopted  to elicit the reasons.  Educational qualification of the respondents.  Whether NITEL has public relations department the medium through which NITEL’S policies and   . programmes are disseminated public relations has encouraged cordial relation between NITEL and  its public NITEL and its social responsibility  public relations as a tool for conflict resolution  credibility  building and earning and  repartition for company are predicated on effective communication with the publics we all examine and discussed.

However the result of the survey  revealed that NITEL agrees that NITEL public relations is imperative in conflict  management and  resolution. The outcome of this research work will go a long way to portray the importance and  imperative of public relations in both business and social lives.

In the high of this some strong recommendations were made for those who care to know.   

 

Title page

Dedication

Acknowledgement

Proposal

Table of content

CHAPTER ONE

Introduction

1.1 Background of study

1.2 Statement of research problem

1.3 Objective of the study

1.4 Significance of the study

1.5 Research question

1.6 Research hypothesis

1.7 Conceptual and operational definition

1.8 Assumptions

1.9 Limitations

CHAPTER TWO 

Review of the literature

2.1 Sources of literature

2.2 Summary of literary review

CHAPTER THREE

Methodology

3.1 Research Method

3.2 Research design

3.3 Research sample

3.4 Measuring instrument    

3.5 Data collection

3.6 Data analysis

3.7 Expected Result

CHAPTER FOUR

Data analysis and result

CHAPTER FIVE

Summary, Recommendation and Conclusion

5.1 Summary

5.2 Recommendation for further study

5.3 Suggestion for further study

5.4 Conclusion

    References

    Bibliography