ABSTRACT
This research project intends to explore the management of employee grievances (A case study of selected government establishment in Enugu state).
I deemed it necessary since this research topic is unique to management of employee grievances, a handling of grievances in the management of employee in a selected government establishment in Enugu State, a practical research was carried out on Nigeria Railway Corporation which was used to generalize the project objectives.
This research work cannot be said to be exhaustive due to the management of employee grievance which the management is trying to see a way it can be reduced in the establishment for a better tomorrow.
TABLE OF CONTENTS
Title page ii
Approval page iii
Dedication iv
Abstract v
Acknowledgement vi
Table of contents viii
CHAPTER ONE
1.0 Introduction 1
1.1 background of the study 1
1.2 Statement of the problem 6
1.3 Purpose of the study 7
1.4 Significance of the study 8
1.5 Limitations of the study 9
1.6 Definition of terms 10
CHAPTER TWO
2.0 Review of related literature 12
2.1 definition and nature of complaint and grievance 12
2.2 Need for grievance 19
2.3 Grievance handling in unionized organization 26
2.4 Grievance handling in non unionization organization 28
2.5 Use of grievance form and grievance
interview in handling grievances. 31
2.6 Grievance arbitration 35
2.7 Need for justice in grievance handling 40
2.8 Supervisory role in grievance handling 43
2.9 Principle/roles of grievances handling 46
CHAPTER THREE
3.0 Research design and methodology 49
3.1 research design 49
3.2 Area of study 49
3.3 Population and sample procedure 50
3.4 Sample and procedure 50
3.5 Instrument for data collection 51
3.6 Validation of the instrument 51
3.7 Method of data collection 52
3.8 method of data analysis 52
Chapter four
4.0 Data presentation and analysis 53
Chapter five
5.0 Summary conclusion and recommendation 61
5.1 summary of the study 61
5.2 Recommendation 62
5.3 Conclusion 63
Appendix 65
Bibliography 66
