ABSTRACT
The study examined effect of business process re-engineering on the organizational objectives of First Bank Plc, Kaduna. A survey study was used to obtain empirical data from the field, through the use of 21 item questionnaire design in five likert scale. The population consisted of staff of First Bank Kaduna main branch Yakubu Gowon Way. Out of a total population of 125 staff 100 was selected using the simple random selection technique. The research findings indicate that business process re-engineering facilitates goal attainment through improvement in the workflow of an organization thereby increasing efficiency and enhancing customer satisfaction. The method of business process re-engineering in First Bank is basically continuous process improvement, value-stream reinvention and enterprise redesign. Inspite of the positive effect of re-engineering in an organization, it is confronted with the problem of change resistance by employees, cultural resistance, implementation risk as well as the problem of delegating re-engineering task to outsiders.
TABLE OF CONTENTS
Title Page - - - - i
Declaration - ii
Approval Page - - - iii
Dedication - - - iv
Acknowledgement - v
Abstract - - - vi
Table of Contents - vii
CHAPTER ONE
INTRODUCTION
1.1 Background of the study - 1
1.2 Statement of the problem- - - 2
1.3 Objective of the study - - - 3
1.4 Significance of the study - 4
1.5 Research questions - - 4
1.6 Scope of the study - - 5
1.7 Limitation of the study - - 5
1.8 Definition of terms - - 6
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction - - 7
2.2 Concept of business process re-engineering - 7
2.3 The effect of business process re-engineering on organizational objectives - 14
2.4 Various method of business process re-engineering - 16
2.5 The challenges of business process re-engineering - - 26
2.6 Summary of the literature - - 32
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction - - - 34
3.2 Research design - - 34
3.3 Area of Study - - 35
3.4 Population of study - - 35
3.5 Sample size and sampling techniques - - 35
3.6 Instrument of data collection - 35
3.7 Validity - - - - 36
3.8 Reliability - - - 36
3.9 Method of data collection - - 37
3.10 Method of data analysis - - 37
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Introduction - - 39
4.2 Respondent characteristics - 39
4.3 Data analysis - - - 40
4.4 Summary of finding - - 48
4.5 Discussion of Finding - - 49
CHAPTER FIVE
SUMMARY, CONCLUSION RECOMMENDATION
5.1 Summary - - - 52
5.2 Conclusion - - - 53
5.3 Recommendation - - 53
Bibliography- - - 54
