TABLE OF CONTENTS
TITLE PAGE…………………………………………………. i
APPROVAL PAGE……………………………………………. ii
DEDICATION………………………………………………… iii
ABSTRACT…………………………………………………… iv
TABLE OF CONTENTS……………………………………… v
CAHPTER ONE
1.0 Introduction…………………………………………….. 1
1.1 The Background of the study…………………………… 1
1.1.2 Government Involvement in the oil Industry and the birth of (the NNPC (Nigeria National Petroleum Corporation)………….6
1.1.3 History of shell in Nigeria …………………………….. 7
1.1.4 Public Relations Practice in Rot Harcourt The hing Company Limited (PHRC) and shell Development Company of Nigeria…………………………………………………10
1.2 Statement of Research Problems………………………12
1.3 The Purpose (Objective) of the Study…………………13
1.4 Significance of the Study………………………………13
1.5 Research Questions……………………………………15
1.6 Research hypothesis……………………………………15
1.7 Definition of Terms……………………………………17
1.8 Assumptions……………………………………………18
1.9 Scope and Limitations of the study……………………18
References……………………………………………………20
CHAPTER TWO
2.0 Literature Review………………………………………22
2.1 Sources of Literature …………………………………. 22
2.2 The Review ……………………………………………23
2.2.1 Community Relations…………………………………30
2.2.2 Crisis Management and Resolution …………………37
2.2.3 Issues Management ………………………………….38
2.2.4 Planning and Prevention of crisis……………………39
References 42
CHAPTER THREE
3.0 Methodology……………………………………… 44
3.1 Research Design …………………………………. 44
3.2 Research Design ………………………………… 44
3.3 Research Sample……………………………….. 44
3.4 Measuring Instrument ……………………….. 45
3.5 Data Collection…………………………….. 46
3.6 Analysis of Data…………………………… 46
CHAPTER FOUR
4.O Data Analysis and Result Presentation…………………47
4.1 An overview…………………………………………. 47
4.2 Analysis of Responses of the staff of Public Relation Department ………………………………………. 48
4.3 Analysis of Responses of the public…………….. 59
4.4 Hypothesis Testing ………………………………… 70
4.5 Discussions of findings………………………… 78
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendation
5.1 Summary of the Study………………………………. 81
5.2 Conclusion …………………………………………. 82
5.3 The commendations ……………………. 83
BIBLIOGRAPHY……………………………………….. 85
APPENDICES
Appendix I – Questionnaire for staff ………………………87
Appendix II – Questionnaire for the Pubic ………………88
