Web based passenger ticket reservation and management system1

Chapter one

Introduction

1.1 Background of the Study

In   the   advanced   world   like   China,   Britain,   Australia   and   the   United   State   of

America, ticketing system are usually automated with the use of internet and e-

commerce. Smart cards are usually used to make payment and ticket generated

after. The use of electronic ticketing system has increasingly helped to address the

problem of long queue and time wastage problem. (Watts, 2012).

An electronic ticketing system is a computerized system that is designed to collect,

store and retrieve information as well as conduct transactions related to passengers

and trains. The idea behind a web-based road ticketing and payment system was

originally designed and incorporated by bus operators. (Clifford, 2010).

E-tickets or card indicates that its holder has right to a specified service, right or

consideration. Electronic tickets (e-tickets) give evidence that their holders have

permission to enter a place of entertainment, use a means of transportation, or have

access to some internet services. E-ticket system is an easy and quick way to pay

for train services. (Cooper, 2007).

Electronic   ticketing   is   a   way   of   documenting   sale,   checking   ticket   usage   and

accounting for a passenger's transportation without the traditional usage of paper

“value   documents”.   Passengers   can   make   payment   and   print   their   e-tickets

ubiquitously. Passenger ticketing system is an essential system designed to address

the  problem  of  long queue   and  unnecessary  time  wastage  associated  with  bus

ticketing. Ticket counter is generally associated with long queue; the problem is so