This study will also teach us or prove to us that the more an
organization is bale to avoid waste, build a system that emphasis prevention
rather than engage in the re-work of defective products, correcting mistakes,
the higher will be the productivity level of he company.
The study will also revealed that DIAMON BANK LTD will
benefited in most areas of productivity through the application of total
quality management (TQM). This issue will bring about reduction in operating
cost and the concmitant effect of higher productivity, and profitability in an
organization it will also influences the attitude of workers and their level of
performance which call for effective communication between management and
workers.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgment
Table of contents
List of tables
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problems
1.3 Objective of the study
1.4 Research questions
1.5 Significance of the study
1.6 Scope of the study
1.7 Research hypothesis
1.8 Definition of terms
CHAPTER TWO
2.0 Literature review
2.1 The concept of total quality management
2.2 Principles of total quality management
2.3 Basic tools of total quality management
2.4 Cost of quality
2.5 Total quality management and productivity
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
3.0 Introduction
3.1 Research design
3.2 Data collection instrument
3.3 Sources of data
3.4 Validity and reliability of the measuring instruments
3.5 Method of statistical analysis
3.6 Sampling frame
3.7 Sample size
3.8 Description of respondents
CHAPTER FOUR
DATA PRESENTATION, ANALYSIS AND DISCUSION OF FINDINGS
4.0 Introduction
4.1 Demographic analysis
4.2 Analysis and discussion of research questions
CHAPTER FIVE
5.0 Summary of finding, recommendation s and conclusion
5.1 Summary of finding
5.2 Recommendations
5.3 Conclusion
