ABSTRACT
This study examines the effect of working condition on the performance of secretaries in an organization. A survey method of research was used for the study, secondary data were collected from books which formed the theoretical background of the study and primary data were collected through the use of questionnaire. The questionnaires were administered to 234 secretaries and executives/manages in the four selected organizations after which 200 were collected and analyzed. It is form this that conclusions were based, the summary was based on the findings and recommendations were made. Thereafter, it was discovered that good and conducive working environment leads to better performance by the secretary. And where working condition is not nor haphazardly provided, the works will be in danger while productivity suffers.
TABLE OF CONTENTS
Title Page - - - - - - - - - - i
Declaration - - - - - - - - - ii
Approval Page - - - - - - - - - iii
Dedication - - - - - - - - - - iv
Acknowledgement - - - - - - - - v
Table of Contents - - - - - - - - vi
List of Tables - - - - - - - - - vii
Abstract - - - - - - - - - - viii
CHAPTER ONE:
1.0 Introduction - - - - - - - - 1
1.1 Background of the study - - - - - - 1
1.2 Statement of the problem - - - - - - 3
1.3 Purpose of the study - - - - - - - 3
1.4 Research questions - - - - - - - 4
1.5 Significance of the study - - - - - - 5
1.6 Scope / Delimitation - - - - - - - 6
1.7 Definition of Terms - - - - - - - 7
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.0 Introduction - - - - - - - - 8
2.1 Who is a secretary? - - - - - - - 9
2.2 The role played by secretary in the organization - - 10
2.3 The importance of a secretary - - - - - 14
2.4 The meaning of working condition - - - - 16
2.5 Organization’s role in the improvement of working condition 17
2.6 Factors that enhance secretary’s productivity - - 19
2.7 Effect of working condition on secretary productivity - 22
2.8 Summary of the review of related literature - - - 24
CHAPTER THREE:
RESEARCH METHODOLOGY
3.0 Introduction - - - - - - - - 25
3.1 Research Design - - - - - - - 25
3.2 Area of the Study - - - - - - - 25
3.3 Population of the Study - - - - - - 26
3.4 Sample size and technique - - - - - - 27
3.5 Instrument for data collection - - - - - 28
3.6 Method of Data Analysis - - - - - - 28
3.7 Validation of the instrument - - - - - 29
3.8 Administration of the instrument - - - - 29
3.9 Historical Background of the Organization - - - 30
CHAPTER FOUR:
DATA PRESENTATION AND INTERPRETATION
4.0 Introduction - - - - - - - - 36
4.1 Data presentation and analysis - - - - - 36
4.2 Major findings - - - - - - - - 42
4.3 Discussion of findings - - - - - - - 45
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATION(S)
5.0 Introduction - - - - - - - - 47
5.1 Summary - - - - - - - - - 47
5.2 Conclusion - - - - - - - - - 48
5.3 Recommendations - - - - - - - 49
References - - - - - - - - - 51
Appendix - - - - - - - - - 53
