INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Architects, designers and building occupants (and/or users) and other
professionals involved in building construction over the years have generated series of
controversies in the design, planning, use, and maintenance of buildings (and its
environs) and the level of satisfaction they provide. A comfortable indoor environment
is an important parameter in the productivity, happiness and satisfaction of building
occupants. As such, building on completion should perform its functions in the manner
that will ensure desirable satisfaction to its occupants, therefore, the design and
implementation of buildings should be given careful thoughts and considerations.
Regular maintenance programs conducted after the building has been occupied also
ensure that a building functions well at all times. Natasha Khalil (2000) said that by the
execution of these maintenance programs, the occupants will be able to use and utilize
the facilities as the provision of facilities supports the business operations by the building
occupants. In short, the building facilities and services must be fit for the purpose of the
users. It should however be noted that there are some instances where irrespective of the
level of maintenance executed, once a building does not fit into the environmental
fabrics at inception, it may be difficult for such a building to meet the required comfort
for utmost productivity of its occupants.
Again, emphasis on resource management, in particular energy and economic
resources, has put a new stress on the building industry in addition to the traditional
building demands of health, safety, and welfare. This abrupt emphasis of a single
building requirement has in turn triggered a series of measurable building failure For
