ABSTRACT

The purpose of the study is to determine the impact of work-life conflict on job satisfaction. The study was to study the relationship between work flexibility and job satisfaction. The descriptive survey research design was used because the whole population cannot be effectively studied. For the purpose of this research three banks was selected. A sample of one hundred (100) staff was selected using non-random sampling technique, the data collected from questionnaire was analyzed with statistical package for social science (SPSS) using correlation coefficient at 5% level of significance. The findings revealed that there is a relationship between work flexibility and job satisfaction. The study recommended that organization should provide flexible work hours and parental leave to employees. 

KEYWORDS: work-life conflict, job satisfaction, work flexibility, family commitment.

TABLE OF CONTENTS 

Title Page i

Certification ii

Dedication iii

Acknowledgement iv

Abstract v

Table of Content vi-viii

CHAPTER ONE

INTRODUCTION

Background to the study 1-4

Statement of Research problem 4-6

Aim and Objectives of the study 6-7

Research Questions 7

Research Hypotheses 7

Justification /significance of the study 8

Scope and Delimitation of Study 8-9

CHAPTER TWO

LITERATURE REVIEW

2.01 Concept of  work-life conflict 10-14

2.02 Work-family conflict and family-work conflict defined 14-15

2.03 Nature of work-life conflict 15-16

2.04 Conflict reasons and forms 16

2.04.1 Time Demands 16

2.04.2 Stress due to role overloading 17-18

2.04.3 Bahaviour-based conflict 18-19

2.05 Consequences and symptoms of work-life conflict 19-21

2.06 Family interference with work 21-23

2.06.1 Parenting and paid work 23

2.06.2 Mothering 23-24

2.06.3 Fathering 24-25

2.07 Theories from social psychology of work and family conflict 25

2.07.1 Attachment 25-26

2.07.2 Social role theory 26-27

2.07.3 Gender construction theory and group norm theory 27-28

2.08 Job satisfaction 28-30

2.09 Theories of job satisfaction 30-31

2.09.1 The facet model of job satisfaction 31-34

2.09.2 Job characteristics theory 35-38

2.10 The importance of job satisfaction 38

2.10.1 Employee performance 38-40

2.10.2 Employee absenteeism 40

2.10.3 Employee turnover 40

2.11 Relationship between work-life conflict and job satisfaction 41-45

2.12 Relationship between work flexibility and job satisfaction 45-48

2.13 Relationship between work stress and job satisfaction 48-49

2.14 Managing work-life conflict in the organization 49

2.14.1 Promoting family-friendly policies 50-51

2.14.2 Socialization tactics 51-52

2.14.3 Merge family, leisure and work 52-53

2.14.4 High involvement work practices 53-54

CHAPTER THREE

RESEARCH METHODOLOGY

3.01 Research Design 55

3.02 Data sources and Methods of collection 55

3.03 Population of the study 55

3.04 Sample size and sampling technique 55-56

3.05 Research Instrument 56

3.06 Measurement of variables 56

3.06 Method of data presentation and analysis 57

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.01.1 Data Presentation and Discussion 58

4.01.2 Respondents’ Characteristics 58-68

4.02 Test of Hypothesis 68-72

CHAPTER FIVE

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.01 Summary of Findings 73

5.02 Conclusions 73-74

5.03 Recommendations 74

Bibliography 75-77

Appendix / Questionnaire 78-81