ABSTRACT
The purpose of this work was to find out the effects of stress on the secretary’s job performance.
A questionnaire was drawn up with which data were collected. This was supplemented by observations. The respondents were in selected organizations in Enugu Urban. In all 61 questionnaires were distributed for the study.
From the data collected and analyzed, it was discovered that secretaries face a lot of stressing situations in the course of doing their jobs but that some were more painful in their effects than others. The three most significant stressors identified were lack of adequate equipment and sufficient working materials and equipment, strenuous human relations in the work place and the lack of necessary qualifications.
Recommendations were however made that adequate training of the secretary physically and mentally should be proved among others.
TABLE OF CONTENTS
Title Page ii
Approval Page iii
Dedication iv
Acknowledgement v
Abstract vi
Table of content vii
CHAPTER ONE
Introduction 1
1.1 Background of the study 1
1.2 Statement of the Problem 3
1.3 Purpose of the Study 4
1.4 Significance of the Study 4
1.5 Scope/Limitations of Study 5
1.6 Research Questions 7
1.7 Definition of Terms 7
CHAPTER TWO
Review of Literature 8
2.1 The Concept of Stress 8
2.2 Types of Stress 12
2.3 Causes of Stress 16
2.4 Effects of Stress in Achievement of Organizational Goal 20
2.5 Measure to Curb Stress on the Job 22
2.6 Summary of Review of Literature 24
CHAPTER THREE
Research methodology and design 25
3.1 Area of the Study 25
3.2 Population of the Study 25
3.3 Sample 26
3.4 Sources of Data Collection 26
3.5 Research Instrument 27
3.6 Validity of the Instrument Used 28
3.7 Administration and Collection of Questionnaires 28
3.8 Method of Data Analysis 29
CHAPTER FOUR
4.1 Analysis and Interpretation of Data 30
4.2 Findings 37
CHAPTER FIVE
5.1 Introduction 39
5.2 Summary of Findings 39
5.3 Conclusion 40
5.4 Recommendation 42
Reference 45
Appendix 47
