ABSTRACT

The purpose of the study is to determine the impact of job stress on employee job satisfaction. The study was to investigate the relationship between job stress and employee satisfaction. The descriptive survey research design was used because the whole population cannot be effectively studied. For the purpose of this research three banks was selected. A sample of one hundred (100) staff was selected using quota sampling technique, the data collected from questionnaire was analyzed with statistical package for social science (SPSS) using correlation coefficient at 5% level of significance. The findings revealed that there is a relationship between job stress and job satisfaction. The study recommended that managements should ensure work flexibility and favourable working environment to minimize job stress in their organization.

KEYWORDS: job stress, job satisfaction, employee turnover, job autonomy.

TABLE OF CONTENTS

CHAPTER ONE

INTRODUCTION

Background to the study 1

Statement of Research problem 4

Aim and Objectives of the study 4

Research Questions 5

Research Hypotheses 5

Significance of the study 6

Scope and Delimitation of Study 6

CHAPTER TWO

LITERATURE REVIEW

2.01 Concept of  Job stress 7

2.02 Job satisfaction 10

2.03 Turnover intention 12

2.04 Work environment 13

2.05 Job stress and employee job satisfaction 16

2.06 Extensive working hours and employees job satisfaction 17

2.07 Workload and employee turnover intention 20

2.08 Work environment and job satisfaction 22

2.09 Job autonomy and employee job satisfaction 23

2.10 Working environment and turnover intention 25

2.11 Theoretical framework 26

2.12 Review on job stress 30

2.13 Conceptual framework for analysis 32

CHAPTER THREE

RESEARCH METHODOLOGY

3.01 Research Design 36

3.02 Data sources and Methods of collection 36

3.03 Population of the study 36

3.04 Sample size and sampling technique 36

3.05 Research Instrument 37

3.06 Measurement of variables 37

3.06 Method of data presentation and analysis 37

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.01 Data Presentation and Discussion 38

4.02 Respondents’ Characteristics 38

4.03 Test of Hypothesis 48

CHAPTER FIVE

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.01 Summary of Findings 53

5.02 Conclusions 53

5.03 Recommendations 54

Bibliography 56

Appendix / Questionnaire 59