ABSTRACT
This research work was undertaken to examine the problems of quality control in manufacturing firms, the various techniques of quality control use in the firms and to assess the effectiveness and efficiency of their applications. This study also set to find out what manufacturing firms seek to achieve through quality control practice. To achieve these objectives, a study of Nigeria Breweries Plc, Enugu was carried out. A review of related literature was also under taken. Date was collected through distribution of questionnaires and the use of textbooks, newspapers, magazines, and journals. The method of statistical analysis used includes table and percentage while chi-square was used to test hypotheses formulated. From the study, it was discovered that quality control practice in manufacturing firms encountered problems as a result of the following; non-awareness of quality control techniques, inability to understand the need of customers, cost of application and management attitude. It was also discovered that manufacturing firm have some quality objectives they want to achieve through quality control practice. These include; creating a good corporate image, to meet consumer needs and create consumers satisfaction, to achieve lower cost in production etc. Based on the findings, it was recommended that training and seminars should be organized for the entire workers always, strict compliance to the established standard must be ensured and that job description should be properly done to help every staff know his or her role towards the achievement of the firm’s quality goals.
TABLE OF CONTENTS
Cover page - - - - - - - - i
Title page - - - - - - - - - ii
Certified Page - - - - - - - - iii
Dedication - - - - - - - - iv
Acknowledgement - - - - - - - vi
Abstract - - - - - - - - - vii
CHAPTER ONE
Introduction
1.1 Background of the study - - - - - 1
1.2 Statement of the problem - - - - 8
1.3 Objective of the study - - - - 9
1.4 Research Questions - - - - - - 9
1.5 Research Hypothesis - - - - - 10
1.6 Significance of the study - - - - 11
1.7 Scope of the study - - - - - - 12
1.8 Limitation of the study - - - - 12
1.9 Definitions of Terms - - - - - 13
References
CHAPTER TWO
Review of Related Literature - - - -
2.1 Theoretical Framework of the study -- - - 16
2.2 Conceptual Framework of the Study - - 19
2.3 Historical Background of the study - - - 22
2.4 Quality Analysis - - - - - - 26
2.5 Quality Assurance - - - - - 32
2.6 Total Quality Management - - - - - 33
2.7 Quality Standard Establishment - - - 36
2.8 Factors Affecting Quality of a Product - - - 39
2.9 Quality Control Techniques - - - - 40
2.10 Responsibility for Quality Control - - - 45
2.11 Problems of Quality Control - - - - 46
2.12 Prospect of Quality Control - - - - 48
References
CHAPTER THREE
Research Design and Methodology - - - 52
3.1 Research Design - - - - - - 52
3.2 Area of the Study - - - - - - 52
3.3 Source of Data - - - - - - 52
3.3.1 Primary Data - - - - - - - 52
3.3.2 Secondary Data - - - - - - 53
3.4 Population of the study - - - - - 53
3.5 Sample Size determination and Sampling Techniques 55
3.6 Instrument for Data Collection - - - - 59
3.7 Validity of the Instrument - - - - 59
3.8 Reliability of the Instrument - - - - 60
3.9 Method of Data Presentation and Analysis - 60
CHAPTER FOUR
4.1 Data Presentation and Analysis of Data - - 62
4.2 Testing of Hypothesis - - - - - - 76
4.3 Decision Rule - - - - - - - 79
CHAPTER FIVE
Summary of Findings, Conclusion and Recommendations
5.1 Summary of Findings- - - - - - 86
5.2 Conclusion - - - - - -- - 88
5.3 Recommendations - - - - - - - 89
5.4 Suggestion for Further Research - - - 92
Bibliography
Appendix
